Commodities House Investments Ltd (HSA Group)

1. Sustainable palm oil policy or commitment for all its operations?

This indicator is disabled as the company is only a processor or trader.

2. Sustainable palm oil policy or commitment applies to all suppliers?

The company has published a sustainable palm oil policy which applies to all suppliers.

3. High-level position of responsibility for sustainability?

The company's subsidiary Pacific-Interlink covers all sister companies and reports that the group managing director is responsible for the overall management and holds the highest position in sustainability-related decisions.

4. One or more members within the board of the company have responsibility for sustainability?

This indicator has been disabled as the company is not publicly listed and does not have a board.

5. Percentage or number of women in senior management team?

10% - The company reports that 10% of its senior management team are women.

6. Percentage or number of women board members?

This indicator has been disabled as the company is not publicly listed and does not have a board.

7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with palm oil production?

[Externally verified] Palm Oil Collaboration Group (POCG).

8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with palm oil production?

9. Sustainability report published within last two years?

The company's subsidiary Pacific Inter-link Group has published its sustainability report for 2020 & 2021 that covers all sister companies.

10. Reports through standardised reporting systems?

The company's subsidiary Pacific Inter-link Group has published its sustainability report for 2020 & 2021 that covers all sister companies. However, it only states that the report has been prepared in accordance with the GRI standards.

11. Verification report on compliance with POIG Charter, if a POIG member?

This indicator is disabled as the company is not a POIG member.

12. Climate risks assessment available?

13. Lists countries and operations?

Malaysia & Indonesia - (Four refineries).

14. Lists countries sourcing from?

The PIL Group reports that it sources indirectly from third-party mills across Malaysia and Indonesia.

15. Total land area managed/controlled for oil palm (ha)?

This indicator is disabled as the company is only a processor or trader.

16. Total oil palm planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

17. Scheme smallholders planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

18. Unplanted (areas designated for future planting) (ha)?

This indicator is disabled as the company is only a processor or trader.

19. Conservation set-aside area, including HCV area (ha)?

This indicator is disabled as the company is only a processor or trader.

20. Maps of estates/management units?

This indicator is disabled as the company is only a processor or trader.

21. Maps of all scheme smallholders?

This indicator is disabled as the company is only a processor or trader.

22. Maps of all third-party supplying plantations?

23. Number of company-owned mills?

This indicator is disabled as the company does not own mills.

24. Names and locations of company-owned mills?

This indicator is disabled as the company does not own mills.

25. Number (or percentage) of company-owned mills that source from company-owned operations and third parties?

This indicator is disabled as the company does not own mills.

26. Reports total volumes (or percentages) sourced by company-owned mills that come from company-owned operations and third-parties?

This indicator is disabled as the company does not own mills.

27. Number of third party supplying mills?

1279 - The company's subsidiaries (Pacific Inter-Link Sdn Bhd, Pacific Oils & Fats Industries Sdn Bhd, PT. Pacific Medan Industri, PT. Pacific Palmindo Industri, PT. Pacific Indopalm Industries, and PT. Oleochem & Soap Industri) have published lists of all the third-party supplying mills.

28. Names and locations of all third-party supplying mills?

The company's subsidiaries (Pacific Inter-Link Sdn Bhd, Pacific Oils & Fats Industries Sdn Bhd, PT. Pacific Medan Industri, PT. Pacific Palmindo Industri, PT. Pacific Indopalm Industries, and PT. Oleochem & Soap Industri) have published names and coordinates of all the third-party supplying mills.

29. Number (or percentage) of third party supplying mills that source from their own plantations and third party plantations?

The company reports the percentage of third-party supplying mills that source from their own plantations and third-party plantations for each of its entities.

30. Reports total volume (or percentages) sourced from third-party supplying mills that come from the supplying mills' own operations and third parties?

The company reports the percentage of FFB sourced from third-party supplying mills that come from their own operations and third parties for each of its entities.

31. Total volume (or percentage) sourced for refineries that comes from intermediary traders and/or refiners rather than directly from mills?

The company's subsidiaries (Pacific Inter-Link Sdn Bhd, Pacific Oils & Fats Industries Sdn Bhd, PT. Pacific Medan Industri, PT. Pacific Palmindo Industri, PT. Pacific Indopalm Industries, and PT. Oleochem & Soap Industri) have published the percentage of volume sourced from direct mills and indirect traders for each sister company, however, no total could be calculated.

32. Time-bound commitment to achieve 100% traceability to mill level?

The company has already achieved 100% traceability to mill level.

33. Percentage of supply traceable to mill level?

The PIL dashboard states that all sister companies have 100% traceability to the mill level. Additional points have been awarded based on RSPO SCC SG certification.

34. Time-bound commitment to achieve 100% traceability to plantation level?

The company commits to achieve 100% traceability to plantation level by the year 2025.

35. Percentage of fresh fruit bunches (FFB) supply to own mills traceable to plantation level?

This indicator is disabled as the company does not own mills.

36. Percentage of supply from third-party mills traceable to plantation level?

The company reports a combined traceability percentage to the plantation of 34.98%.

37. Publishes traceability data at refinery level?

The company reports the percentage of supply traceable to plantation level per refinery for all four refineries.

38. Publishes traceability data at crusher level?

This indicator is disabled as the company does not own palm kernel crushing facilities.

39. Member of the Roundtable on Sustainable Palm Oil (RSPO)?

[Externally verified] 2009 - Pacific Inter-Link Sdn. Bhd., Pacific Oils & Fats Industries Sdn. Bhd., PT. Pacific Palmindo Industri, PT. Pacific Indopalm Industries, PT. Pacific Medan Industri, PT. Oleochem & Soap Industri are subsidiaries of the group which are RSPO members under the name Commodities House Investments Limited.

40. RSPO-certified within three years of joining the RSPO or by November 2010, for companies joining prior to finalisation of the RSPO certification systems in November 2007?

[Externally verified] 2015 - The group's sister companies were separate RSPO members before 2019. One of the sister companies, PT. Pacific Medan Industri, became RSPO-certified within three years of joining the RSPO (in 2015).

41. Submitted most recent RSPO Annual Communication of Progress (ACOP)?

The company has submitted its latest RSPO ACOP 2022.

42. Percentage of area (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

43. Percentage of mills RSPO-certified?

This indicator is disabled as the company does not own mills.

44. Time-bound plan for achieving 100% RSPO certification of estates and mills within 5 years?

This indicator is disabled as the company is only a processor or trader.

45. Time-bound plan for achieving 100% RSPO certification of all palm product processing facilities within 5 years?

2019 - The company has already achieved 100% RSPO-certification of all palm product processing facilities.

46. Percentage of scheme smallholders (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

47. Time-bound plan for achieving 100% RSPO certification of scheme/associated smallholders and outgrowers within 5 years or target already achieved?

This indicator is disabled as the company is only a processor or trader.

48. Percentage of FFB supply (tonnes) from independent smallholders/outgrowers/third-party FFB suppliers that is RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

49. Percentage of all palm oil and oil palm products handled/traded/processed (tonnes) that is RSPO-certified?

1.15% - The company reports that 1.15% of all palm oil and oil palm products that are handled/traded/processed (tonnes) are RSPO-certified.

50. Sells RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

This indicator is disabled as the company is only a processor or trader.

51. Processes/trades RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

The company reports that 0% of RSPO-certified palm oil is processed/traded through segregated or identity preserved supply chains.

52. Indonesia Sustainable Palm Oil (ISPO) certified (100%)?

This indicator is disabled as the company is only a processor or trader.

53. Malaysia Sustainable Palm Oil (MSPO) certified?

[Externally verified] The Pacific Oils & Fats Industries Sdn. Bhd is MSPO certified. However, the PIL group is not an MSPO member as it is a trader.

54. Certified under voluntary sustainability certification scheme (e.g. ISCC, SAS, RSB)?

[Externally verified] The company's subsidiaries (Fats Industries Sdn. Bhd and PT Pacific Indopalm Industries) are ISCC certified.

55. Commitment to zero conversion of natural ecosystems?

This indicator is disabled as the company is only a processor or trader.

56. Commitment to zero conversion of natural ecosystems applies to all suppliers?

57. Commitment to zero deforestation?

This indicator is disabled as the company is only a processor or trader.

58. Commitment to zero deforestation applies to all suppliers?

The company commits all suppliers to zero deforestation. However, this commitment has been placed after 1 Jan 2020.

59. Criteria and cut-off date for defining deforestation?

This indicator is disabled as the company is only a processor or trader.

60. Criteria and cut-off date for defining deforestation in supplier operations?

The company defines deforestation for suppliers as removal of HCV and HCS areas and specifies any deforestation/conversion past 2021 will not be accepted in supplier operations.

61. Evidence of monitoring deforestation and/or ecosystem conversion?

This indicator is disabled as the company is only a processor or trader.

62. Evidence of monitoring deforestation and/or ecosystem conversion in supplier operations?

The company reports that it uses satellite imagery to monitor deforestation within its supplier operations. The company specifies that it uses palmoil.io which provides real time monthly deforestation notifications and uses this information to initiate engagement with non-compliant suppliers. The company reports that it monitors 10.3932 million hectares and 30.6361 million hectares of our suppliers' operation in Malaysia and Indonesia respectively.

63. Amount of deforestation and/or ecosystem conversion recorded in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

64. Amount of deforestation and/or ecosystem conversion recorded in supplier operations since cut-off date?

0 (0%) - The PIL group has reported 0 ha of total non-compliant deforestation since the cut-off date of 2021. This data covers all sister companies.

65. Commitment to restoration of deforestation/conversion in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

66. Commitment to restoration of deforestation/conversion in supplier operations since cut-off date?

The company commits suppliers to restore ecosystems to their prior condition in cases of deforestation within their own operations.

67. Implementing a landscape or jurisdictional level approach?

68. Biodiversity policy?

This indicator is disabled as the company is only a processor or trader.

69. Biodiversity policy applies to all suppliers?

70. Identified species of conservation concern, referencing international or national system of species classification?

This indicator is disabled as the company is only a processor or trader.

71. Examples of species and/or habitat conservation management?

This indicator is disabled as the company is only a processor or trader.

72. Commitment to no hunting or only sustainable hunting of species?

This indicator is disabled as the company is only a processor or trader.

73. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

The company commits all suppliers to only allow sustainable hunting of species by local communities for subsistence purposes in their operations.

74. Commitment to conduct High Conservation Value (HCV) assessments?

This indicator is disabled as the company is only a processor or trader.

75. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

The company commits all suppliers to conduct HCV assessments.

76. High Conservation Value (HCV) assessments for planting undertaken prior to January 2015, and associated management and monitoring plans?

This indicator is disabled as the company is only a processor or trader.

77. High Conservation Value (HCV) assessments for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

78. High Conservation Value (HCV) or combined HCV/HCS management and monitoring plans for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

79. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS)?

This indicator is disabled as the company is only a processor or trader.

80. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS) applies to all suppliers?

The company commits all suppliers to only use licensed HCV assessors accredited by the HCV Resource Network's ALS.

81. Satisfactory review of all High Conservation Value (HCV) assessments undertaken since January 2015 by the HCV ALS Quality Panel?

This indicator is disabled as the company is only a processor or trader.

82. Commitment to the High Carbon Stock (HCS) Approach?

This indicator is disabled as the company is only a processor or trader.

83. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

The company commits all suppliers to apply the HCS Approach, as defined by the HCS Approach Toolkit.

84. High Carbon Stock (HCS) assessments available?

This indicator is disabled as the company is only a processor or trader.

85. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

This indicator is disabled as the company is only a processor or trader.

86. Commitment to conduct social and environmental impact assessments (SEIAs)?

The company commits to conduct social and environmental impact assessments.

87. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

The company commits all suppliers to conduct social and environmental impact assessments.

88. Social and environmental impact assessments (SEIAs) available, and associated management and monitoring plans?

89. Commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

90. Commitment to no planting on peat of any depth applies to all suppliers?

The company commits all suppliers to no planting on peat of any depth.

91. Landbank or planted area on peat (ha)?

This indicator is disabled as the company is only a processor or trader.

92. Implementation of commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

93. Commitment to best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

94. Commitment to best management practices for soils and peat applies to all suppliers?

The company commits all suppliers to best management practices for soils and peat.

95. Evidence of best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

96. Commitment to zero burning?

This indicator is disabled as the company is only a processor or trader.

97. Commitment to zero burning applies to all suppliers?

The company commits all suppliers to zero burning.

98. Evidence of fire monitoring and management?

This indicator is disabled as the company is only a processor or trader.

99. Details/number of hotspots/fires in company estates?

This indicator is disabled as the company is only a processor or trader.

100. Details/number of hotspots/fires within surrounding landscape/smallholders?

This indicator is disabled as the company is only a processor or trader.

101. Time-bound commitment to reduce greenhouse gas (GHG) emissions intensity?

All of the company's sister companies report varying time-bound commitments to reduce their GHG emission intensity (including Scope 1 and Scope 2 emissions).

102. GHG emissions intensity?

The company reports the GHG emission intensity of five entities in kg CO2 e/MT of CPO processed in 2022.

103. GHG emissions from land use change in company's own operations (scope 1)?

This indicator is disabled as the company is only a processor or trader.

104. GHG emissions from land use change in supplier operations (scope 3)?

105. Progress towards commitment to reduce GHG emissions intensity?

[Externally verified] The company reports an increase in GHG emission intensity at Pacoil from 43.03 CO2 e/MT CPO processed in 2021 to 44.39 CO2 e/MT of CPO processed in 2022 and at Indopalm from 23.00 CO2 e/MT of CPO processed in 2021 to 31.99 CO2 e/MT of CPO processed in 2022. This information also does not cover all palm oil operations.

106. Methodology used to calculate GHG emissions?

The company uses the ISCC GHG methodology to calculate GHG emissions.

107. Percentage of mills with methane capture (100%)?

This indicator is disabled as the company is only a processor or trader.

108. Time-bound commitment to improve water use intensity?

The sister companies with refining operations report varying time-bound commitments to improve water use intensity by the year 2030 from a baseline of 2022.

109. Water use intensity?

5.71 - The water consumption intensity for all sister companies with refining operations was 5.71 m3/MT of CPO processed in 2022.

110. Progress towards commitment on water use intensity?

[Externally verified] PIL Group reports that water intensity across all refineries has increased from 5.03 m3/MT of CPO processed (2021) to 5.71 m3/MT of CPO processed (2022).

111. Time-bound commitment to improve water quality (BOD and COD)?

The company's BOD and COD levels are within legal limits.

112. Progress towards commitment on water quality (BOD and COD)?

[Externally verified] The sister company (Pacific Oils & Fats Industries) reports that its BOD and COD levels are within the stated legal limits set by the Department of Environment, Malaysia.

113. Treatment of palm oil mill effluent (POME)?

This indicator is disabled as the company does not own mills.

114. Treatment of palm oil refinery effluent (PORE)?

[Externally verified] The PIL Group reports that all four refineries treat PORE before discharging into waterways.

115. Commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

116. Implementation of commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

117. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

This indicator is disabled as the company is only a processor or trader.

118. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

The company commits all suppliers to minimise the use of chemical fertilisers and pesticides.

119. Commitment to no use of paraquat?

This indicator is disabled as the company is only a processor or trader.

120. Commitment to no use of paraquat applies to all suppliers?

The company commits all suppliers to only use paraquat in exceptional circumstances.

121. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

This indicator is disabled as the company is only a processor or trader.

122. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

The company commits all suppliers to only use World Health Organisation (WHO) Class 1A and 1B pesticides in exceptional circumstances.

123. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

This indicator is disabled as the company is only a processor or trader.

124. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

The company commits suppliers to only use Stockholm and Rotterdam Convention chemicals in exceptional circumstances.

125. Chemical usage per ha or list of chemicals used?

This indicator is disabled as the company is only a processor or trader.

126. Implementation of commitment to minimise inorganic fertiliser use?

This indicator is disabled as the company is only a processor or trader.

127. Integrated Pest Management (IPM) approach?

This indicator is disabled as the company is only a processor or trader.

128. Waste management system in place to avoid negative impacts?

[Externally verified] The company has a waste management system in place to deal with scheduled and non-scheduled waste. It also reports that both scheduled and non-scheduled are disposed of through licensed contractors approved by respective national authorities and verified by government bodies.

129. Commitment to human rights?

The company commits to the Universal Declaration of Human Rights.

130. Commitment to human rights applies to all suppliers?

The company commits suppliers to the Universal Declaration of Human Rights.

131. Progress on human rights commitment?

[Externally verified] The company reports that employees were given training on human rights but limited details were provided.

132. Commitment to respect indigenous and local communities' rights?

This indicator is disabled as the company is only a processor or trader.

133. Commitment to respect indigenous and local communities' rights applies to all suppliers?

The company commits suppliers to the UN Declaration on the Rights of Indigenous Peoples.

134. Commitment to respect legal and customary land tenure rights?

This indicator is disabled as the company is only a processor or trader.

135. Commitment to respect legal and customary land rights applies to all suppliers?

The company commits suppliers to respect legal and customary land tenure rights.

136. Commitment to free, prior and informed consent (FPIC)?

This indicator is disabled as the company is only a processor or trader.

137. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

The company commits all suppliers to respect FPIC.

138. Details of free, prior and informed consent (FPIC) process available?

This indicator is disabled as the company is only a processor or trader.

139. Examples of local stakeholder engagement to prevent conflicts?

This indicator is disabled as the company is only a processor or trader.

140. Details of process for addressing land conflicts available?

This indicator is disabled as the company is only a processor or trader.

141. Supports the inclusion of women across palm oil operations, including addressing barriers faced?

This indicator is disabled as the company is only a processor or trader.

142. Commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

143. Progress on commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

144. Commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

145. Progress on commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

146. Commitment to provide business/work opportunities for local communities?

This indicator is disabled as the company is only a processor or trader.

147. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

The company commits to five out of 10 Fundamental ILO conventions.

148. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

The companies commit suppliers to five out of 10 Fundamental ILO Conventions.

149. Progress on commitment to respect all workers' rights?

[Externally verified] The company has conducted training for its employees.

150. Commitment to eliminate gender related discrimination with regards to employment?

The company commits to prevent employment-related discrimination based on gender.

151. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

The company commits all suppliers to prevent employment-related discrimination based on gender.

152. Progress on commitment to eliminate gender related discrimination with regards to employment?

[Externally verified] The PIL Group reports that it conducts training on the prevention of sexual harassment.

153. Percentage or number of temporary employees?

343 (15%) - The PIL Group reports the number of temporary employees for all six sister companies as 343 (15%) in 2021.

154. Percentage or number of women employees?

16% - The PIL Group reports the number of female employees for all six sister companies as 16% in 2021.

155. Commitment to pay a Living Wage?

All six sister companies only commit to pay the minimum wage.

156. Commitment to pay a Living Wage applies to all suppliers?

All six sister companies commit all suppliers to pay the minimum wage.

157. Progress on commitment to pay a Living Wage?

[Externally verified] The company provides evidence of paying its employees minimum wage.

158. Reporting of salary by gender?

The company reports that women and men are payed on a 1:1 ratio across all employment categories.

159. Commitment to address occupational health and safety?

The company commits to address health and safety at work for all workers.

160. Commitment to address occupational health and safety applies to all suppliers?

The company commits all suppliers to address health and safety at work for all workers.

161. Provision of personal protective equipment and related training?

[Externally verified] The company reports that it provides personal protective equipment (PPE) and related safety training to all employees.

162. Time lost due to work-based injuries?

The PIL Group reports the lost time accident rate of each sister company respectively. However, the consolidated figure was not provided. Calculated as recordable accident x 1,000,000/total working hours.

163. Number of fatalities as a result of work-based accidents?

0 - The PIL Group reports that there were ""no fatalities reported in 2021 across all our entities"".

164. Commitment to support smallholders?

The company has published a commitment to support smallholders.

165. Programme to support scheme smallholders?

PT OSI commits to supporting smallholders' livelihoods through "good agricultural practices, certification, and initiating yield improvement programs". The company does not specify which type of smallholders are supported. This information is undated.

166. Percentage of scheme smallholders involved in programme?

167. Programme to support independent smallholders?

PT OSI commits to supporting smallholders' livelihoods through "good agricultural practices, certification, and initiating yield improvement programs". The company does not specify which type of smallholders are supported. This information is undated.

168. Percentage of independent smallholders/outgrowers involved in programme?

169. Process used to prioritise, assess and/or engage suppliers on compliance with company's policy and/or legal requirements?

The company reports the methods used to prioritise, assess and/or engage suppliers on legal or policy compliance.

170. Number or percentage of suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

[Externally verified] 365 (95%) - The PIL Group reports that as of December 2022, 365 mill suppliers have signed the supplier code of conduct to commit only to NDPE commitments.

171. Suspension or exclusion criteria for suppliers?

The PIL Group reports that those suppliers who do not comply with its sustainable palm oil sourcing policy are subjected to its grievance procedure and if they fail to respond to the grievance procedure then the contract will be terminated, this includes timeframes for action.

172. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with palm oil sourcing commitments?

The company states that it has set a time-bound commitment to ensure all its suppliers are NDPE compliant by 2030.

173. Proportion of supply from suppliers that is verified as deforestation- and/or conversion-free (DCF)?

The company reports that 55.4% of FFB sourced directly and indirectly from third-parties is verified as being deforestation-free.

174. Time-bound plan to engage with all high risk mills within 3 years?

The company reports that it aims to engage with all high risk mills within a three year period.

175. Programme to support high risk mills to become compliant with sourcing policies?

The company reports that it has a Supplier Outreach & Engagement Program (SOEPro) to support suppliers on areas they have reported poorly, including providing guidance to establish policies, technical advice, manage grievances, and rectify non-compliance.

176. Regularly engages with a subset of high risk mills?

The company reports that it engages with high-risk mills annually.

177. Procedures in place to assess all own and third party supplying palm oil mills for risk level?

The company states that it uses information from its NDPE profile and palmoil.io to categorise each company's risk level.

178. Regularly assesses and categorises the risk level of all their own and third party supplying mills?

The company reports that it assesses and categorises supplying mills on an annual basis.

179. Regularly reports the risk level of all own and third party supplying mills identified in its supply chain?

The company reports the risk level of all of its supplying mills, with 64.4% as low risk, 19.3% medium risk, and 16.3% high risk.

180. Commitment to ethical conduct and prohibition of corruption?

The company commits to ethical conduct and the prohibition of corruption.

181. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

The company commits all suppliers to ethical conduct and the prohibition of corruption.

182. Progress on commitment to ethical conduct and prohibition of corruption?

[Externally verified] The company reports that anti-corruption training and talks have been held and that its code of conduct and business ethics has been shared with all staff at one of its entities with employee engagement to ensure familiarity.

183. Disclosure of the company's management approach to tax and payments to governments?

The company has published a tax policy which covers all sister companies and reports that the Corporate Finance and Accounting Department is responsible for tax payments to governments.

184. Whistleblowing procedure?

The company reports that in 2014, it established an internal whistleblowing policy for its employees and stakeholders. However, no details on the process are available.

185. Own grievance or complaints system open to all stakeholders?

The PIL Group has its own grievance system open to all stakeholders. It covers all six entities.

186. Details of complaints and grievances disclosed?

[Externally verified] The PIL Group has a grievance tracker on its website with the details of complaints and grievances up until 2023. This also covers all sister companies.