AAK AB

1. Sustainable palm oil policy or commitment for all its operations?

This indicator is disabled as the company is only a processor or trader.

2. Sustainable palm oil policy or commitment applies to all suppliers?

The company has published a sustainable palm oil policy which applies to all suppliers.

3. High-level position of responsibility for sustainability?

The company has a Director of Sustainability.

4. One or more members within the board of the company have responsibility for sustainability?

The company's board of directors has the overall responsibility for the company's sustainability progress and performance.

5. Percentage or number of women in senior management team?

32% - The company reports that 32% its senior management team are women.

6. Percentage or number of women board members?

60% - The company reports that 60% of its board of directors were women in 2022.

7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with palm oil production?

[Externally verified] The company is a member of the UNGC.

8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with palm oil production?

The company reports its collaboration with Forever Sabah to implement the jurisdictional certification of independent oil palm smallholders in Sabah and its partnership with the 'Musim Mas/Nestle program' to address deforestation outside palm oil concession areas in Aceh, Indonesia. The company has also partnered with Earthqualizer to monitor deforestation risks for palm in Malaysia, Indonesia, and Papua New Guinea.

9. Sustainability report published within last two years?

The company published its latest sustainability report in 2022.

10. Reports through standardised reporting systems?

The company's sustainability report 2022 has been prepared in accordance with GRI 1: Foundation 2021 and it has also submitted the CDP questionnaire for 2022.

11. Verification report on compliance with POIG Charter, if a POIG member?

This indicator is disabled as the company is not a POIG member.

12. Climate risks assessment available?

The company completed its climate risk assessment for all its production sites in 2021. However, only the summary of the risk assessment is available in its sustainability report 2022.

13. Lists countries and operations?

The company lists the countries it operates within, but does not disclose the nature of palm oil operations within these countries.

14. Lists countries sourcing from?

The company provides a full mill list, which discloses all the countries that the company is sourcing from.

15. Total land area managed/controlled for oil palm (ha)?

This indicator is disabled as the company is only a processor or trader.

16. Total oil palm planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

17. Scheme smallholders planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

18. Unplanted (areas designated for future planting) (ha)?

This indicator is disabled as the company is only a processor or trader.

19. Conservation set-aside area, including HCV area (ha)?

This indicator is disabled as the company is only a processor or trader.

20. Maps of estates/management units?

This indicator is disabled as the company is only a processor or trader.

21. Maps of all scheme smallholders?

This indicator is disabled as the company is only a processor or trader.

22. Maps of all third-party supplying plantations?

23. Number of company-owned mills?

This indicator is disabled as the company does not own mills.

24. Names and locations of company-owned mills?

This indicator is disabled as the company does not own mills.

25. Number (or percentage) of company-owned mills that source from company-owned operations and third parties?

This indicator is disabled as the company does not own mills.

26. Reports total volumes (or percentages) sourced by company-owned mills that come from company-owned operations and third-parties?

This indicator is disabled as the company does not own mills.

27. Number of third party supplying mills?

1382 - The company reports that it has 1,382 third-party supplying mills.

28. Names and locations of all third-party supplying mills?

The company has disclosed public mill list, with all the mill names and coordinates.

29. Number (or percentage) of third party supplying mills that source from their own plantations and third party plantations?

30. Reports total volume (or percentages) sourced from third-party supplying mills that come from the supplying mills' own operations and third parties?

31. Total volume (or percentage) sourced for refineries that comes from intermediary traders and/or refiners rather than directly from mills?

The company reports that 70% of supply comes from origin refineries rather than directly from mills.

32. Time-bound commitment to achieve 100% traceability to mill level?

The company has already achieved 100% traceability to mill level.

33. Percentage of supply traceable to mill level?

The company already has achieved 100% traceability to mills in 2021. Some of the company's refineries have IP and SG certification.

34. Time-bound commitment to achieve 100% traceability to plantation level?

The company commits to achieve 100% traceability to plantation level by the year 2025.

35. Percentage of fresh fruit bunches (FFB) supply to own mills traceable to plantation level?

This indicator is disabled as the company does not own mills.

36. Percentage of supply from third-party mills traceable to plantation level?

The company reports that 91% of supply from third-party mills is traceable to the plantation level. The company has some IP certificates.

37. Publishes traceability data at refinery level?

The company reports traceability to mill and plantation level for each refinery.

38. Publishes traceability data at crusher level?

This indicator is disabled as the company does not own palm kernel crushing facilities.

39. Member of the Roundtable on Sustainable Palm Oil (RSPO)?

[Externally verified] 2004 - The company has been an RSPO member since 2004.

40. RSPO-certified within three years of joining the RSPO or by November 2010, for companies joining prior to finalisation of the RSPO certification systems in November 2007?

[Externally verified] 2010 - The company became an RSPO member in 2004 and was first certified in October 2010.

41. Submitted most recent RSPO Annual Communication of Progress (ACOP)?

The company has submitted its latest RSPO ACOP 2022.

42. Percentage of area (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

43. Percentage of mills RSPO-certified?

This indicator is disabled as the company does not own mills.

44. Time-bound plan for achieving 100% RSPO certification of estates and mills within 5 years?

This indicator is disabled as the company is only a processor or trader.

45. Time-bound plan for achieving 100% RSPO certification of all palm product processing facilities within 5 years?

2018 - The company has already achieved 100% RSPO certification of all palm product processing facilities.

46. Percentage of scheme smallholders (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

47. Time-bound plan for achieving 100% RSPO certification of scheme/associated smallholders and outgrowers within 5 years or target already achieved?

This indicator is disabled as the company is only a processor or trader.

48. Percentage of FFB supply (tonnes) from independent smallholders/outgrowers/third-party FFB suppliers that is RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

49. Percentage of all palm oil and oil palm products handled/traded/processed (tonnes) that is RSPO-certified?

41% - The company reports 41% certified palm oil and palm oil products processed.

50. Sells RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

This indicator is disabled as the company is only a processor or trader.

51. Processes/trades RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

The company reports 22.99% RSPO-certified palm oil through segregated or identity preserved supply chains in RSPO ACOP 2022.

52. Indonesia Sustainable Palm Oil (ISPO) certified (100%)?

This indicator is disabled as the company is only a processor or trader.

53. Malaysia Sustainable Palm Oil (MSPO) certified?

This indicator is disabled as the company does not operate in Malaysia.

54. Certified under voluntary sustainability certification scheme (e.g. ISCC, SAS, RSB)?

[Externally verified] The company is certified under ISCC and SAS.

55. Commitment to zero conversion of natural ecosystems?

This indicator is disabled as the company is only a processor or trader.

56. Commitment to zero conversion of natural ecosystems applies to all suppliers?

The company commits all suppliers to eliminate the conversion of other natural ecosystems. This commitment has been in place since 2015. However, the commitment does not cover all natural ecosystems.

57. Commitment to zero deforestation?

This indicator is disabled as the company is only a processor or trader.

58. Commitment to zero deforestation applies to all suppliers?

The company commits all suppliers to no development in High Conservation Value (HCV), High Carbon Stock (HCS) and peatland areas. This commitment has been in place since 2015.

59. Criteria and cut-off date for defining deforestation?

This indicator is disabled as the company is only a processor or trader.

60. Criteria and cut-off date for defining deforestation in supplier operations?

The company defines deforestation for suppliers as the removal of HCV and HCS areas and specifies any deforestation/conversion past December 2015 will not be accepted in supplier operations.

61. Evidence of monitoring deforestation and/or ecosystem conversion?

This indicator is disabled as the company is only a processor or trader.

62. Evidence of monitoring deforestation and/or ecosystem conversion in supplier operations?

[Externally verified] The company states that it uses satellite monitoring through Earthqualizer and Satelligence to monitor 100% of its supply chain, which provides biweekly reports, identifying potential deforestation that is then investigated with its direct suppliers. This information is externally verified by Satelligence and Earthqualizer.

63. Amount of deforestation and/or ecosystem conversion recorded in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

64. Amount of deforestation and/or ecosystem conversion recorded in supplier operations since cut-off date?

65. Commitment to restoration of deforestation/conversion in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

66. Commitment to restoration of deforestation/conversion in supplier operations since cut-off date?

67. Implementing a landscape or jurisdictional level approach?

[Externally verified] The company supports the 'Forever Sabah' initiative of helping independent smallholders to achieve RSPO certification and also reports collaboration with Nestle and Musim Mas on a landscape project in Sumatra.

68. Biodiversity policy?

This indicator is disabled as the company is only a processor or trader.

69. Biodiversity policy applies to all suppliers?

The company reports a general commitment to the protection and restoration of biodiversity. However, the scope of this commitment is not provided.

70. Identified species of conservation concern, referencing international or national system of species classification?

This indicator is disabled as the company is only a processor or trader.

71. Examples of species and/or habitat conservation management?

This indicator is disabled as the company is only a processor or trader.

72. Commitment to no hunting or only sustainable hunting of species?

This indicator is disabled as the company is only a processor or trader.

73. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

74. Commitment to conduct High Conservation Value (HCV) assessments?

This indicator is disabled as the company is only a processor or trader.

75. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

The company commits all suppliers to conduct HCV assessments.

76. High Conservation Value (HCV) assessments for planting undertaken prior to January 2015, and associated management and monitoring plans?

This indicator is disabled as the company is only a processor or trader.

77. High Conservation Value (HCV) assessments for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

78. High Conservation Value (HCV) or combined HCV/HCS management and monitoring plans for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

79. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS)?

This indicator is disabled as the company is only a processor or trader.

80. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS) applies to all suppliers?

81. Satisfactory review of all High Conservation Value (HCV) assessments undertaken since January 2015 by the HCV ALS Quality Panel?

This indicator is disabled as the company is only a processor or trader.

82. Commitment to the High Carbon Stock (HCS) Approach?

This indicator is disabled as the company is only a processor or trader.

83. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

The company commits all suppliers to apply the HCS Approach, as defined by the HCS Approach Toolkit.

84. High Carbon Stock (HCS) assessments available?

This indicator is disabled as the company is only a processor or trader.

85. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

This indicator is disabled as the company is only a processor or trader.

86. Commitment to conduct social and environmental impact assessments (SEIAs)?

87. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

88. Social and environmental impact assessments (SEIAs) available, and associated management and monitoring plans?

89. Commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

90. Commitment to no planting on peat of any depth applies to all suppliers?

The company commits all suppliers to no planting on peat of any depth.

91. Landbank or planted area on peat (ha)?

This indicator is disabled as the company is only a processor or trader.

92. Implementation of commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

93. Commitment to best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

94. Commitment to best management practices for soils and peat applies to all suppliers?

The company commits to ""the adoption of regenerative agricultural practices that mitigate degradation of water and soil quality and promote their restoration"". It does not mention BMP or GAP and no similar commitment is made for peat.

95. Evidence of best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

96. Commitment to zero burning?

This indicator is disabled as the company is only a processor or trader.

97. Commitment to zero burning applies to all suppliers?

The company commits all suppliers to no burning.

98. Evidence of fire monitoring and management?

This indicator is disabled as the company is only a processor or trader.

99. Details/number of hotspots/fires in company estates?

This indicator is disabled as the company is only a processor or trader.

100. Details/number of hotspots/fires within surrounding landscape/smallholders?

This indicator is disabled as the company is only a processor or trader.

101. Time-bound commitment to reduce greenhouse gas (GHG) emissions intensity?

The company commits to reduce its absolute scope 1 and 2 GHG emissions by 50% by the year 2030 from a base year of 2019. However, the target is not intensity-based.

102. GHG emissions intensity?

The company reports its GHG emission intensity including scope 1 and scope 2 as 130 kg CO2e/t raw material in 2022.

103. GHG emissions from land use change in company's own operations (scope 1)?

This indicator is disabled as the company is only a processor or trader.

104. GHG emissions from land use change in supplier operations (scope 3)?

105. Progress towards commitment to reduce GHG emissions intensity?

The company reports that its absolute scope 1 and 2 GHG emissions reduced by 0.1% in 2022 compared to 2021, an overall improvement of 4.4% compared to the base year 2019. However, reports progress but not as intensity figures.

106. Methodology used to calculate GHG emissions?

The company uses the IPCC, GHG Protocol, and DEFRA methodology to calculate GHG emissions.

107. Percentage of mills with methane capture (100%)?

This indicator is disabled as the company is only a processor or trader.

108. Time-bound commitment to improve water use intensity?

The company commits to reduce its freshwater consumption by 50% compared to the 2019 base year by 2030. However, it does not refer to water use intensity.

109. Water use intensity?

0.35 - The company reports its water consumption intensity as 0.35 m3 per tonne of processed material in 2022.

110. Progress towards commitment on water use intensity?

The company reports an increase in the water consumption intensity from 0.34 m3 per tonne of processed material (2021) to 0.35 m3 per tonne of processed material (2022). However, it reports figures on water use intensity over time but intensity was not improving.

111. Time-bound commitment to improve water quality (BOD and COD)?

The company makes a generally commitment to water quality that does not refer to BOD or COD, it is not timebound or measurable.

112. Progress towards commitment on water quality (BOD and COD)?

113. Treatment of palm oil mill effluent (POME)?

This indicator is disabled as the company does not own mills.

114. Treatment of palm oil refinery effluent (PORE)?

The company has a wastewater treatment plant in Ghana. However, it does not explicitly mention PORE.

115. Commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

116. Implementation of commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

117. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

This indicator is disabled as the company is only a processor or trader.

118. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

119. Commitment to no use of paraquat?

This indicator is disabled as the company is only a processor or trader.

120. Commitment to no use of paraquat applies to all suppliers?

121. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

This indicator is disabled as the company is only a processor or trader.

122. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

123. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

This indicator is disabled as the company is only a processor or trader.

124. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

125. Chemical usage per ha or list of chemicals used?

This indicator is disabled as the company is only a processor or trader.

126. Implementation of commitment to minimise inorganic fertiliser use?

This indicator is disabled as the company is only a processor or trader.

127. Integrated Pest Management (IPM) approach?

This indicator is disabled as the company is only a processor or trader.

128. Waste management system in place to avoid negative impacts?

The company has disclosed some waste management activities. It mentions using fat recovered from its wastewater treatment plant as bio-fuel, and ashes from boilers as a soil improver in forests. The company segregates waste into hazardous and non-hazardous waste.

129. Commitment to human rights?

The company commits to the UN Guiding Principles on Business and Human rights.

130. Commitment to human rights applies to all suppliers?

The company commits suppliers to the UN Guiding Principles on Business and Human rights.

131. Progress on human rights commitment?

The company reports that it has undertaken human rights risk assessments across its palm oil supply chain and has initiated efforts to strengthen governance and accountability structures for human rights incorporating findings into the new group code of conduct e-learning program.

132. Commitment to respect indigenous and local communities' rights?

This indicator is disabled as the company is only a processor or trader.

133. Commitment to respect indigenous and local communities' rights applies to all suppliers?

The company commits suppliers to the UN Declaration on the Rights of Indigenous Peoples.

134. Commitment to respect legal and customary land tenure rights?

This indicator is disabled as the company is only a processor or trader.

135. Commitment to respect legal and customary land rights applies to all suppliers?

The company commits suppliers to respect legal and customary land tenure rights.

136. Commitment to free, prior and informed consent (FPIC)?

This indicator is disabled as the company is only a processor or trader.

137. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

The company commits all suppliers to respect FPIC.

138. Details of free, prior and informed consent (FPIC) process available?

This indicator is disabled as the company is only a processor or trader.

139. Examples of local stakeholder engagement to prevent conflicts?

This indicator is disabled as the company is only a processor or trader.

140. Details of process for addressing land conflicts available?

This indicator is disabled as the company is only a processor or trader.

141. Supports the inclusion of women across palm oil operations, including addressing barriers faced?

This indicator is disabled as the company is only a processor or trader.

142. Commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

143. Progress on commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

144. Commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

145. Progress on commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

146. Commitment to provide business/work opportunities for local communities?

This indicator is disabled as the company is only a processor or trader.

147. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

The company commits to all Fundamental ILO Conventions.

148. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

The company commits all suppliers to all Fundamental ILO Conventions.

149. Progress on commitment to respect all workers' rights?

150. Commitment to eliminate gender related discrimination with regards to employment?

The company commits to prevent employment-related discrimination based on gender.

151. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

The company commits all suppliers to prevent employment-related discrimination based on gender.

152. Progress on commitment to eliminate gender related discrimination with regards to employment?

The company reports that it has initiated ethical behaviour training including discrimination, and diversity and inclusion training programmes focusing on unconscious bias. This information odes not specifically focus on gender related discrimination.

153. Percentage or number of temporary employees?

4% - The company reported that 4% of its staff were temporary employees in 2020, this information is between two and five years old. In 2022, the company only reports temporary employee figures in a graph, however it is not possible to clearly read a figure from the graph.

154. Percentage or number of women employees?

23% - The company reports only 23% of female permanent employees. Further, it also reports information for various employment categories including management level, region level, and leadership level. This is for all operations, including palm oil.

155. Commitment to pay a Living Wage?

The company commits to pay a Decent Living Wage to all workers.

156. Commitment to pay a Living Wage applies to all suppliers?

The company only commits to paying the minimum wage. This applies to all suppliers.

157. Progress on commitment to pay a Living Wage?

158. Reporting of salary by gender?

159. Commitment to address occupational health and safety?

The company commits to address health and safety at work for all workers.

160. Commitment to address occupational health and safety applies to all suppliers?

The company commits all suppliers to address health and safety at work for all workers.

161. Provision of personal protective equipment and related training?

The company commits to have adequate health and safety procedures and use relevant protective equipment. However, no further details were provided for training.

162. Time lost due to work-based injuries?

0.61 - The company recorded a lost time injury frequency rate (LTIFR) of 0.61 in 2022. Calculated as recordable injuries x 2,000,000/total working hours.

163. Number of fatalities as a result of work-based accidents?

0 - The company reports zero fatalities in 2022.

164. Commitment to support smallholders?

The company has published a commitment to support smallholders.

165. Programme to support scheme smallholders?

The company states that it supports smallholders by investing in training programs, and good agricultural practices. However, the type of smallholders involved was unclear.

166. Percentage of scheme smallholders involved in programme?

476 - The company reports that 476 smallholders were engaged in "Train the Trainer" initiative conducted in 2022. However, the type and percentage of smallholders were unclear.

167. Programme to support independent smallholders?

The company supports the initiative of Forever Sabah NGO which aims to provide RSPO certification to independent smallholders. The company also has a Solidaridad project in Mexico which promotes good and sustainable agricultural practices to increase fruit and oil productivity for smallholders within and outside of the company's supply chain.

168. Percentage of independent smallholders/outgrowers involved in programme?

186 - The company reports that 186 independent smallholders were certified under RSPO in 2022.

169. Process used to prioritise, assess and/or engage suppliers on compliance with company's policy and/or legal requirements?

The company states suppliers in Mexico and Colombia have completed self-assessments. Further, it also reports that Proforest has supported training programs and individual audits of suppliers.

170. Number or percentage of suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

100% - The company reports that 100% of palm suppliers signed the new and updated 'Group Policy' and 'Code of Conduct for Responsible Sourcing of Plant-Based Oils'.

171. Suspension or exclusion criteria for suppliers?

The company states it will terminate commercial relations with the supplier if found any violation or breach against the 'Code of Conduct for Suppliers of Raw Materials'. Further, it agreed upon timeframes for action that should be within one working week, depending on the severity and complexity of the case.

172. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with palm oil sourcing commitments?

The company published a time-bound action plan for all its suppliers to be compliant. However, no information on KPIs could be found.

173. Proportion of supply from suppliers that is verified as deforestation- and/or conversion-free (DCF)?

The company reports that 77% of its palm oil supply chain was verified as deforestation-free. However, it is unclear if this is based on a particular reporting standard or self-assessment by suppliers only.

174. Time-bound plan to engage with all high risk mills within 3 years?

175. Programme to support high risk mills to become compliant with sourcing policies?

The company reports that it works with Proforest to identify priority suppliers and to improve environmental management. It also conducts training and workshops. Further, detailed assessments were done for audited mills to identify compliance gaps.

176. Regularly engages with a subset of high risk mills?

The company worked with Proforest to develop an online mill engagement platform for self-assessment of commitments and progress. It is unclear how frequently this engagement takes place.

177. Procedures in place to assess all own and third party supplying palm oil mills for risk level?

The company states that it has a procedure to conduct site assessments on mills, however, no details of the procedure can be found.

178. Regularly assesses and categorises the risk level of all their own and third party supplying mills?

The company states that it is working with Proforest and conducts site assessments on an annual basis to ensure environmental improvements are made in the mills.

179. Regularly reports the risk level of all own and third party supplying mills identified in its supply chain?

180. Commitment to ethical conduct and prohibition of corruption?

The company commits to ethical conduct and the prohibition of corruption.

181. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

The company commits all suppliers to ethical conduct and the prohibition of corruption.

182. Progress on commitment to ethical conduct and prohibition of corruption?

The company reports that it provides e-learning courses for employees' training, assesses operations related to corruption on a yearly basis by initiating a dedicated anti-corruption risk assessment, and has achieved zero confirmed incidents of corruption in 2022.

183. Disclosure of the company's management approach to tax and payments to governments?

184. Whistleblowing procedure?

The company has a whistleblowing service. However, no clear description of steps or flowcharts are reported.

185. Own grievance or complaints system open to all stakeholders?

The company has a grievance management procedure open to all stakeholders.

186. Details of complaints and grievances disclosed?

[Externally verified] The company has a grievance tracker which includes the date, issue, status, alleged issue, and progress of grievances.