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Patum Vegetable Oil Company Ltd

Palm oil assessment
  • Latest update: November 2023
  • Next scheduled: November 2024

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  • Bloomberg ticker:
    0333840D TB Equity
  • LEI:
    No LEI
  • RSPO member?
    Yes
  • Website:
  • Media Monitor
    • ZSL's SPOTT team monitors international media for news on assessed companies, collecting articles about pertinent activities. They don't confirm the accuracy of the media coverage, but it can be leveraged by SPOTT users to gain insights into a company's operations and possible risks. To access this company's media reports, scroll down or click here.

Company assessment: Patum Vegetable Oil Company Ltd – November 2023

Assessment date:

Score by disclosure type:

Total: 9.1% 10 / 110
  • Organisation: 3 / 23 13%
  • Policy: 4.5 / 50 9%
  • Practice: 2.5 / 37 6.8%
  • Self-reported: 0.5 / 37 1.4%
  • External: 1 / 37 2.7%
  • Certified: 1 / 37 2.7%
  • Sustainability policy and leadership Sustainability policy and leadership
    0 / 10 0%
    • Organisation: 0 / 6 0%
    • Policy: 0 / 1 0%
    • Practice: 0 / 3 0%
    • Self-reported: 0 / 3 0%
    • External: 0 / 3 0%
    • Certified: 0 / 3 0%
    • 1. Sustainable palm oil policy or commitment for all its operations?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      2. Sustainable palm oil policy or commitment applies to all suppliers?

    • N
      0 / 1

      3. High-level position of responsibility for sustainability?

    • N
      0 / 1

      4. One or more members within the board of the company have responsibility for sustainability?

    • N
      0 / 1

      5. Percentage or number of women in senior management team?

    • N
      0 / 1

      6. Percentage or number of women board members?

    • N
      0 / 1

      7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with palm oil production?

    • N
      0 / 1

      8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with palm oil production?

    • N
      0 / 1

      9. Sustainability report published within last two years?

    • N
      0 / 1

      10. Reports through standardised reporting systems?

    • 11. Verification report on compliance with POIG Charter, if a POIG member?

      This indicator is disabled as the company is not a POIG member.

    • N
      0 / 1

      12. Climate risks assessment available?

  • Landbank, maps and traceability Landbank, maps and traceability
    3 / 15 20%
    • Organisation: 2 / 8 25%
    • Policy: 0 / 2 0%
    • Practice: 1 / 5 20%
    • Self-reported: 0 / 5 0%
    • External: 0 / 5 0%
    • Certified: 1 / 5 20%
    • Y
      1 / 1

      13. Lists countries and operations?

      The company reports to have its mill and refineries in Thailand.

    • Y
      1 / 1

      14. Lists countries sourcing from?

      The company reports buying CPO from mills all located in Thailand.

    • 15. Total land area managed/controlled for oil palm (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 16. Total oil palm planted area (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 17. Scheme smallholders planted area (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 18. Unplanted (areas designated for future planting) (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 19. Conservation set-aside area, including HCV area (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 20. Maps of estates/management units?

      This indicator is disabled as the company is only a processor or trader.

    • 21. Maps of all scheme smallholders?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      22. Maps of all third-party supplying plantations?

    • 23. Number of company-owned mills?

      This indicator is disabled as the company does not own mills.

    • 24. Names and locations of company-owned mills?

      This indicator is disabled as the company does not own mills.

    • 25. Number (or percentage) of company-owned mills that source from company-owned operations and third parties?

      This indicator is disabled as the company does not own mills.

    • 26. Reports total volumes (or percentages) sourced by company-owned mills that come from company-owned operations and third-parties?

      This indicator is disabled as the company does not own mills.

    • N
      0 / 1

      27. Number of third party supplying mills?

    • N
      0 / 1

      28. Names and locations of all third-party supplying mills?

    • N
      0 / 1

      29. Number (or percentage) of third party supplying mills that source from their own plantations and third party plantations?

    • N
      0 / 1

      30. Reports total volume (or percentages) sourced from third-party supplying mills that come from the supplying mills' own operations and third parties?

    • N
      0 / 1

      31. Total volume (or percentage) sourced for refineries that comes from intermediary traders and/or refiners rather than directly from mills?

    • N
      0 / 1

      32. Time-bound commitment to achieve 100% traceability to mill level?

    • N
      +
      0 / 1
      1 / 1

      33. Percentage of supply traceable to mill level?

      The company has been awarded additional points as the company's mills have Identity Preserved certification.

    • N
      0 / 1

      34. Time-bound commitment to achieve 100% traceability to plantation level?

    • 35. Percentage of fresh fruit bunches (FFB) supply to own mills traceable to plantation level?

      This indicator is disabled as the company does not own mills.

    • N
      0 / 2

      36. Percentage of supply from third-party mills traceable to plantation level?

    • N
      0 / 1

      37. Publishes traceability data at refinery level?

    • 38. Publishes traceability data at crusher level?

      This indicator is disabled as the company does not own palm kernel crushing facilities.

  • Certification standards Certification standards
    3.5 / 7 50%
    • Organisation: 1 / 1 100%
    • Policy: 1 / 1 100%
    • Practice: 1.5 / 5 30%
    • Self-reported: 0.5 / 5 10%
    • External: 1 / 5 20%
    • Certified: 0 / 5 0%
    • Y
      1 / 1

      39. Member of the Roundtable on Sustainable Palm Oil (RSPO)?

      [Externally verified] 2007 - The company is a member of the Roundtable on Sustainable Palm Oil (RSPO).

    • N
      0 / 1

      40. RSPO-certified within three years of joining the RSPO or by November 2010, for companies joining prior to finalisation of the RSPO certification systems in November 2007?

    • Y
      1 / 1

      41. Submitted most recent RSPO Annual Communication of Progress (ACOP)?

      The company submitted the RSPO Annual Communication of Progress (ACOP) in 2022.

    • 42. Percentage of area (ha) RSPO-certified?

      This indicator is disabled as the company is only a processor or trader.

    • 43. Percentage of mills RSPO-certified?

      This indicator is disabled as the company does not own mills.

    • 44. Time-bound plan for achieving 100% RSPO certification of estates and mills within 5 years?

      This indicator is disabled as the company is only a processor or trader.

    • Y
      1 / 1

      45. Time-bound plan for achieving 100% RSPO certification of all palm product processing facilities within 5 years?

      2021 - The company reports achieving 100% RSPO certification of all palm product processing facilities in 2021.

    • 46. Percentage of scheme smallholders (ha) RSPO-certified?

      This indicator is disabled as the company is only a processor or trader.

    • 47. Time-bound plan for achieving 100% RSPO certification of scheme/associated smallholders and outgrowers within 5 years or target already achieved?

      This indicator is disabled as the company is only a processor or trader.

    • 48. Percentage of FFB supply (tonnes) from independent smallholders/outgrowers/third-party FFB suppliers that is RSPO-certified?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      49. Percentage of all palm oil and oil palm products handled/traded/processed (tonnes) that is RSPO-certified?

      10.65% - The company reports RSPO certified palm oil and palm oil products handled in 2022 ACOP.

    • 50. Sells RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      51. Processes/trades RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

      The company reports 1.32% RSPO-certified palm oil through Segregated or Identity Preserved supply chains in the 2022 RSPO ACOP.

    • 52. Indonesia Sustainable Palm Oil (ISPO) certified (100%)?

      This indicator is disabled as the company is only a processor or trader.

    • 53. Malaysia Sustainable Palm Oil (MSPO) certified?

      This indicator is disabled as the company does not operate in Malaysia.

    • P
      0.5 / 1

      54. Certified under voluntary sustainability certification scheme (e.g. ISCC, SAS, RSB)?

      The company self-reports it has ISO 14001 certification with limited information.

  • Deforestation and biodiversity Deforestation and biodiversity
    0 / 9 0%
    • Organisation: 0 / 1 0%
    • Policy: 0 / 6 0%
    • Practice: 0 / 2 0%
    • Self-reported: 0 / 2 0%
    • External: 0 / 2 0%
    • Certified: 0 / 2 0%
    • 55. Commitment to zero conversion of natural ecosystems?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      56. Commitment to zero conversion of natural ecosystems applies to all suppliers?

    • 57. Commitment to zero deforestation?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      58. Commitment to zero deforestation applies to all suppliers?

    • 59. Criteria and cut-off date for defining deforestation?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      60. Criteria and cut-off date for defining deforestation in supplier operations?

    • 61. Evidence of monitoring deforestation and/or ecosystem conversion?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      62. Evidence of monitoring deforestation and/or ecosystem conversion in supplier operations?

    • 63. Amount of deforestation and/or ecosystem conversion recorded in own operations since cut-off date?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      64. Amount of deforestation and/or ecosystem conversion recorded in supplier operations since cut-off date?

    • 65. Commitment to restoration of deforestation/conversion in own operations since cut-off date?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      66. Commitment to restoration of deforestation/conversion in supplier operations since cut-off date?

    • N
      0 / 1

      67. Implementing a landscape or jurisdictional level approach?

    • 68. Biodiversity policy?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      69. Biodiversity policy applies to all suppliers?

    • 70. Identified species of conservation concern, referencing international or national system of species classification?

      This indicator is disabled as the company is only a processor or trader.

    • 71. Examples of species and/or habitat conservation management?

      This indicator is disabled as the company is only a processor or trader.

    • 72. Commitment to no hunting or only sustainable hunting of species?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      73. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

  • HCV, HCS and impact assessments HCV, HCS and impact assessments
    0 / 6 0%
    • Organisation: 0 / 0 0%
    • Policy: 0 / 5 0%
    • Practice: 0 / 1 0%
    • Self-reported: 0 / 1 0%
    • External: 0 / 1 0%
    • Certified: 0 / 1 0%
    • 74. Commitment to conduct High Conservation Value (HCV) assessments?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      75. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

    • 76. High Conservation Value (HCV) assessments for planting undertaken prior to January 2015, and associated management and monitoring plans?

      This indicator is disabled as the company is only a processor or trader.

    • 77. High Conservation Value (HCV) assessments for all estates planted/planned planting since January 2015?

      This indicator is disabled as the company is only a processor or trader.

    • 78. High Conservation Value (HCV) or combined HCV/HCS management and monitoring plans for all estates planted/planned planting since January 2015?

      This indicator is disabled as the company is only a processor or trader.

    • 79. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS)?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      80. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS) applies to all suppliers?

    • 81. Satisfactory review of all High Conservation Value (HCV) assessments undertaken since January 2015 by the HCV ALS Quality Panel?

      This indicator is disabled as the company is only a processor or trader.

    • 82. Commitment to the High Carbon Stock (HCS) Approach?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      83. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

    • 84. High Carbon Stock (HCS) assessments available?

      This indicator is disabled as the company is only a processor or trader.

    • 85. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      86. Commitment to conduct social and environmental impact assessments (SEIAs)?

    • N
      0 / 1

      87. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

    • N
      0 / 1

      88. Social and environmental impact assessments (SEIAs) available, and associated management and monitoring plans?

  • Peat, fire and GHG emissions Peat, fire and GHG emissions
    0 / 7 0%
    • Organisation: 0 / 1 0%
    • Policy: 0 / 5 0%
    • Practice: 0 / 1 0%
    • Self-reported: 0 / 1 0%
    • External: 0 / 1 0%
    • Certified: 0 / 1 0%
    • 89. Commitment to no planting on peat of any depth?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      90. Commitment to no planting on peat of any depth applies to all suppliers?

    • 91. Landbank or planted area on peat (ha)?

      This indicator is disabled as the company is only a processor or trader.

    • 92. Implementation of commitment to no planting on peat of any depth?

      This indicator is disabled as the company is only a processor or trader.

    • 93. Commitment to best management practices for soils and peat?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      94. Commitment to best management practices for soils and peat applies to all suppliers?

    • 95. Evidence of best management practices for soils and peat?

      This indicator is disabled as the company is only a processor or trader.

    • 96. Commitment to zero burning?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      97. Commitment to zero burning applies to all suppliers?

    • 98. Evidence of fire monitoring and management?

      This indicator is disabled as the company is only a processor or trader.

    • 99. Details/number of hotspots/fires in company estates?

      This indicator is disabled as the company is only a processor or trader.

    • 100. Details/number of hotspots/fires within surrounding landscape/smallholders?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      101. Time-bound commitment to reduce greenhouse gas (GHG) emissions intensity?

    • N
      0 / 1

      102. GHG emissions intensity?

    • 103. GHG emissions from land use change in company's own operations (scope 1)?

      This indicator is disabled as the company is only a processor or trader.

    • (NEW: not scored this year) N
      -

      104. GHG emissions from land use change in supplier operations (scope 3)?

    • N
      0 / 1

      105. Progress towards commitment to reduce GHG emissions intensity?

    • N
      0 / 1

      106. Methodology used to calculate GHG emissions?

    • 107. Percentage of mills with methane capture (100%)?

      This indicator is disabled as the company is only a processor or trader.

  • Water, chemical and pest management Water, chemical and pest management
    0 / 11 0%
    • Organisation: 0 / 1 0%
    • Policy: 0 / 6 0%
    • Practice: 0 / 4 0%
    • Self-reported: 0 / 4 0%
    • External: 0 / 4 0%
    • Certified: 0 / 4 0%
    • N
      0 / 1

      108. Time-bound commitment to improve water use intensity?

    • N
      0 / 1

      109. Water use intensity?

    • N
      0 / 1

      110. Progress towards commitment on water use intensity?

    • N
      0 / 1

      111. Time-bound commitment to improve water quality (BOD and COD)?

    • N
      0 / 1

      112. Progress towards commitment on water quality (BOD and COD)?

    • 113. Treatment of palm oil mill effluent (POME)?

      This indicator is disabled as the company does not own mills.

    • N
      0 / 1

      114. Treatment of palm oil refinery effluent (PORE)?

    • 115. Commitment to protect natural waterways through buffer zones?

      This indicator is disabled as the company is only a processor or trader.

    • 116. Implementation of commitment to protect natural waterways through buffer zones?

      This indicator is disabled as the company is only a processor or trader.

    • 117. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      118. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

    • 119. Commitment to no use of paraquat?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      120. Commitment to no use of paraquat applies to all suppliers?

    • 121. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      122. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

    • 123. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      124. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

    • 125. Chemical usage per ha or list of chemicals used?

      This indicator is disabled as the company is only a processor or trader.

    • 126. Implementation of commitment to minimise inorganic fertiliser use?

      This indicator is disabled as the company is only a processor or trader.

    • 127. Integrated Pest Management (IPM) approach?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      128. Waste management system in place to avoid negative impacts?

  • Community, land and labour rights Community, land and labour rights
    2 / 23 8.7%
    • Organisation: 0 / 5 0%
    • Policy: 2 / 13 15.4%
    • Practice: 0 / 5 0%
    • Self-reported: 0 / 5 0%
    • External: 0 / 5 0%
    • Certified: 0 / 5 0%
    • Y
      1 / 1

      129. Commitment to human rights?

      The company commits to the UN Guiding Principles on Business and Human rights.

    • N
      0 / 1

      130. Commitment to human rights applies to all suppliers?

    • N
      0 / 1

      131. Progress on human rights commitment?

    • 132. Commitment to respect indigenous and local communities' rights?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      133. Commitment to respect indigenous and local communities' rights applies to all suppliers?

    • 134. Commitment to respect legal and customary land tenure rights?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      135. Commitment to respect legal and customary land rights applies to all suppliers?

    • 136. Commitment to free, prior and informed consent (FPIC)?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      137. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

    • 138. Details of free, prior and informed consent (FPIC) process available?

      This indicator is disabled as the company is only a processor or trader.

    • 139. Examples of local stakeholder engagement to prevent conflicts?

      This indicator is disabled as the company is only a processor or trader.

    • 140. Details of process for addressing land conflicts available?

      This indicator is disabled as the company is only a processor or trader.

    • 141. Supports the inclusion of women across palm oil operations, including addressing barriers faced?

      This indicator is disabled as the company is only a processor or trader.

    • 142. Commitment to mitigate impacts on food security?

      This indicator is disabled as the company is only a processor or trader.

    • 143. Progress on commitment to mitigate impacts on food security?

      This indicator is disabled as the company is only a processor or trader.

    • 144. Commitment to provide essential community services and facilities?

      This indicator is disabled as the company is only a processor or trader.

    • 145. Progress on commitment to provide essential community services and facilities?

      This indicator is disabled as the company is only a processor or trader.

    • 146. Commitment to provide business/work opportunities for local communities?

      This indicator is disabled as the company is only a processor or trader.

    • N
      0 / 1

      147. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

    • N
      0 / 1

      148. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

    • N
      0 / 1

      149. Progress on commitment to respect all workers' rights?

    • Y
      1 / 1

      150. Commitment to eliminate gender related discrimination with regards to employment?

      The company commits to prevent employment-related discrimination based on gender.

    • N
      0 / 1

      151. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

    • N
      0 / 1

      152. Progress on commitment to eliminate gender related discrimination with regards to employment?

    • N
      0 / 1

      153. Percentage or number of temporary employees?

    • N
      0 / 1

      154. Percentage or number of women employees?

    • N
      0 / 1

      155. Commitment to pay a Living Wage?

    • N
      0 / 1

      156. Commitment to pay a Living Wage applies to all suppliers?

    • N
      0 / 1

      157. Progress on commitment to pay a Living Wage?

    • N
      0 / 1

      158. Reporting of salary by gender?

    • N
      0 / 1

      159. Commitment to address occupational health and safety?

    • N
      0 / 1

      160. Commitment to address occupational health and safety applies to all suppliers?

    • N
      0 / 1

      161. Provision of personal protective equipment and related training?

    • N
      0 / 1

      162. Time lost due to work-based injuries?

    • N
      0 / 1

      163. Number of fatalities as a result of work-based accidents?

  • Smallholders and suppliers Smallholders and suppliers
    0.5 / 15 3.3%
    • Organisation: 0 / 0 0%
    • Policy: 0.5 / 6 8.3%
    • Practice: 0 / 9 0%
    • Self-reported: 0 / 9 0%
    • External: 0 / 9 0%
    • Certified: 0 / 9 0%
    • P
      0.5 / 1

      164. Commitment to support smallholders?

      The company reports supporting the integration of smallholders in the supply chain to strengthen the palm oil production industry and sustainable palm oil. The commitment unclear.

    • N
      0 / 1

      165. Programme to support scheme smallholders?

    • N
      0 / 1

      166. Percentage of scheme smallholders involved in programme?

    • N
      0 / 1

      167. Programme to support independent smallholders?

    • N
      0 / 1

      168. Percentage of independent smallholders/outgrowers involved in programme?

    • N
      0 / 1

      169. Process used to prioritise, assess and/or engage suppliers on compliance with company's policy and/or legal requirements?

    • N
      0 / 1

      170. Number or percentage of suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

    • N
      0 / 1

      171. Suspension or exclusion criteria for suppliers?

    • N
      0 / 1

      172. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with palm oil sourcing commitments?

    • (NEW: not scored this year) N
      -

      173. Proportion of supply from suppliers that is verified as deforestation- and/or conversion-free (DCF)?

    • N
      0 / 1

      174. Time-bound plan to engage with all high risk mills within 3 years?

    • N
      0 / 1

      175. Programme to support high risk mills to become compliant with sourcing policies?

    • N
      0 / 1

      176. Regularly engages with a subset of high risk mills?

    • N
      0 / 1

      177. Procedures in place to assess all own and third party supplying palm oil mills for risk level?

    • N
      0 / 1

      178. Regularly assesses and categorises the risk level of all their own and third party supplying mills?

    • N
      0 / 1

      179. Regularly reports the risk level of all own and third party supplying mills identified in its supply chain?

  • Governance and grievances Governance and grievances
    1 / 7 14.3%
    • Organisation: 0 / 0 0%
    • Policy: 1 / 5 20%
    • Practice: 0 / 2 0%
    • Self-reported: 0 / 2 0%
    • External: 0 / 2 0%
    • Certified: 0 / 2 0%
    • N
      0 / 1

      180. Commitment to ethical conduct and prohibition of corruption?

    • N
      0 / 1

      181. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

    • N
      0 / 1

      182. Progress on commitment to ethical conduct and prohibition of corruption?

    • N
      0 / 1

      183. Disclosure of the company's management approach to tax and payments to governments?

    • N
      0 / 1

      184. Whistleblowing procedure?

    • Y
      1 / 1

      185. Own grievance or complaints system open to all stakeholders?

      The company reports having its own complaint system.

    • N
      0 / 1

      186. Details of complaints and grievances disclosed?

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