COFCO Corp

1. Sustainable palm oil policy or commitment for all its operations?

This indicator is disabled as the company is only a processor or trader.

2. Sustainable palm oil policy or commitment applies to all suppliers?

The company's subsidiary has published a sustainable palm oil policy which applies to all suppliers.

3. High-level position of responsibility for sustainability?

The company's subsidiary reports it has a Director of Communications and Sustainability to oversee sustainability strategy and manage the sustainability team. However, this does not cover the entire group.

4. One or more members within the board of the company have responsibility for sustainability?

5. Reports gender balance of senior management team?

1 (11.11%) - The company has published profiles of the senior management team on its website which shows there is one woman on the team.

6. Reports gender balance of board members?

0 (0%) - The company has published profiles of the board of directors on its website which shows no women board member.

7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with palm oil production?

[Externally verified] The company's subsidiary is a member of UNGC, TFA, and WBCSD.

8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with palm oil production?

The company's subsidiary has participated in the Palm Oil Collaboration Group (POCG) to help establish the NDPE Implementation Reporting Framework (IRF).

9. Sustainability report published within last two years?

The company published a CSR report at group level in 2023.

10. Reports through standardised reporting systems?

The company's CSR Report 2023 and its subsidiary's sustainability report 2023 referenced the GRI Standards, rather than in accordance with the GRI Standards.

11. Verification report on compliance with POIG Charter, if a POIG member?

This indicator is disabled as the company is not a POIG member.

12. Climate risks assessment available?

The company's subsidiary reported that it conducted and published an assessment of climate-related risks.

13. Lists countries and operations?

The company's subsidiary reported the countries in which it operates refineries, but unclear if this cover all of the company's palm oil operations.

14. Lists countries sourcing from?

The company's subsidiary mentions that it sources from Indonesia, Malaysia, Papua New Guinea and Thailand. However, it is unclear if this covers all the company's operations.

15. Total land area managed/controlled for oil palm (ha)?

This indicator is disabled as the company is only a processor or trader.

16. Total oil palm planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

17. Scheme smallholders planted area (ha)?

This indicator is disabled as the company is only a processor or trader.

18. Unplanted (areas designated for future planting) (ha)?

This indicator is disabled as the company is only a processor or trader.

19. Conservation set-aside area, including HCV area (ha)?

This indicator is disabled as the company is only a processor or trader.

20. Maps of estates/management units?

This indicator is disabled as the company is only a processor or trader.

21. Maps of all scheme smallholders?

This indicator is disabled as the company is only a processor or trader.

22. Maps of all third-party supplying plantations?

23. Number of company-owned mills?

This indicator is disabled as the company does not own mills.

24. Names and locations of company-owned mills?

This indicator is disabled as the company does not own mills.

25. Number (or percentage) of company-owned mills that source from company-owned operations and third parties?

This indicator is disabled as the company does not own mills.

26. Reports total volumes (or percentages) sourced by company-owned mills that come from company-owned operations and third-parties?

This indicator is disabled as the company does not own mills.

27. Number of third party supplying mills?

738 - The company's subsidiary reported that it has 738 supplying mills. This does not cover the known scope of the company's palm oil operations.

28. Names and locations of all third-party supplying mills?

The company's subsidiary provided a list of suppliers with coordinates of each mill. This does not cover the known scope of the company's palm oil operations.

29. Number (or percentage) of third party supplying mills that source from their own plantations and third party plantations?

30. Reports total volume (or percentages) sourced from third-party supplying mills that come from the supplying mills' own operations and third parties?

31. Total volume (or percentage) sourced for refineries that comes from intermediary traders and/or refiners rather than directly from mills?

The company's subsidiary reports that it does not have direct relationships with mills, and sources primarily from international agri-business and refineries. This does not cover the known scope of the company's palm oil operations.

32. Time-bound commitment to achieve 100% traceability to mill level?

The company's subsidiary commits to achieve and maintain 100% traceability to mill level, but the commitment is not time-bound and does not cover company's the known scope of the company's palm oil operations.

33. Percentage of supply traceable to mill level?

The company's subsidiary reports that 81.6% of the supply is traceable to the mill level, however this does not cover all supply. Additional points have been awarded on the basis of SG certification held by one of the company's refinery.

34. Time-bound commitment to achieve 100% traceability to plantation level?

35. Percentage of fresh fruit bunches (FFB) supply to own mills traceable to plantation level?

This indicator is disabled as the company does not own mills.

36. Percentage of supply from third-party mills traceable to plantation level?

37. Publishes traceability data at refinery level?

38. Publishes traceability data at crusher level?

This indicator is disabled as the company does not own palm kernel crushing facilities.

39. Member of the Roundtable on Sustainable Palm Oil (RSPO)?

[Externally verified] 2005 - The company is member of the Roundtable on Sustainable Palm Oil (RSPO) since 2005.

40. RSPO-certified within three years of joining the RSPO or by November 2010, for companies joining prior to finalisation of the RSPO certification systems in November 2007?

2013 - The company is a member of the Roundtable on Sustainable Palm Oil (RSPO) since 2005. However, it received its first RSPO Certification in 2013.

41. Submitted most recent RSPO Annual Communication of Progress (ACOP)?

The company submitted ACOP 2023.

42. Percentage of area (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

43. Percentage of mills RSPO-certified?

This indicator is disabled as the company does not own mills.

44. Time-bound plan for achieving 100% RSPO certification of estates and mills within 5 years?

This indicator is disabled as the company is only a processor or trader.

45. Time-bound plan for achieving 100% RSPO certification of all palm product processing facilities within 5 years?

2030 - The company commits to achieve 100% RSPO certification of all palm product processing facilities by 2030. Target exceeds five years.

46. Percentage of scheme smallholders (ha) RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

47. Time-bound plan for achieving 100% RSPO certification of scheme/associated smallholders and outgrowers within 5 years or target already achieved?

This indicator is disabled as the company is only a processor or trader.

48. Percentage of FFB supply (tonnes) from independent smallholders/outgrowers/third-party FFB suppliers that is RSPO-certified?

This indicator is disabled as the company is only a processor or trader.

49. Percentage of all palm oil and oil palm products handled/traded/processed (tonnes) that is RSPO-certified?

6.98% - The company handled/traded/processed (tonnes) 6.98% of all palm oil and oil palm products that are RSPO-certified.

50. Sells RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

This indicator is disabled as the company is only a processor or trader.

51. Processes/trades RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

52. Indonesia Sustainable Palm Oil (ISPO) certified (100%)?

This indicator is disabled as the company is only a processor or trader.

53. Malaysia Sustainable Palm Oil (MSPO) certified?

54. Certified under voluntary sustainability certification scheme (e.g. ISCC, SAS, RSB)?

The company's subsidiary has ISCC certification but not for its palm oil operations.

55. Commitment to zero conversion of natural ecosystems?

This indicator is disabled as the company is only a processor or trader.

56. Commitment to zero conversion of natural ecosystems applies to all suppliers?

The company's subsidiary has a supplier code of conduct that commit its suppliers to not convert natural and critical habitats. However, this does not cover all suppliers.

57. Commitment to zero deforestation?

This indicator is disabled as the company is only a processor or trader.

58. Commitment to zero deforestation applies to all suppliers?

The company's subsidiary commits all suppliers to no development in High Conservation Value (HCV), High Carbon Stock (HCS), and peatland areas. This does not cover all suppliers.

59. Criteria and cut-off date for defining deforestation and/or ecosystem conversion?

This indicator is disabled as the company is only a processor or trader.

60. Criteria and cut-off date for defining deforestation and/or ecosystem conversion in supplier operations?

The company's subsidiary only specifies the types of areas that are not to be deforested and it applies to some but not all of its suppliers. No cut-off date is mentioned.

61. Evidence of monitoring deforestation and/or ecosystem conversion?

This indicator is disabled as the company is only a processor or trader.

62. Evidence of monitoring deforestation and/or ecosystem conversion in supplier operations?

63. Amount of deforestation and/or ecosystem conversion recorded in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

64. Amount of deforestation and/or ecosystem conversion recorded in supplier operations since cut-off date?

65. Commitment to restoration of deforestation/conversion in own operations since cut-off date?

This indicator is disabled as the company is only a processor or trader.

66. Commitment to restoration of deforestation/conversion in supplier operations since cut-off date?

67. Implementing a landscape or jurisdictional level approach?

[Externally verified] The company's subsidiary, as a member of Palm Oil Collaboration Group, is involved in the establishment of the NDPE Implementation Reporting Framework (IRF), which is a standard reporting tool for the industry to deliver insights into how companies can monitor performance and identify opportunities for improvement.

68. Biodiversity policy?

This indicator is disabled as the company is only a processor or trader.

69. Biodiversity policy applies to all suppliers?

70. Identified species of conservation concern, referencing international or national system of species classification?

This indicator is disabled as the company is only a processor or trader.

71. Examples of species and/or habitat conservation management?

This indicator is disabled as the company is only a processor or trader.

72. Commitment to no hunting or only sustainable hunting of species?

This indicator is disabled as the company is only a processor or trader.

73. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

74. Commitment to conduct High Conservation Value (HCV) assessments?

This indicator is disabled as the company is only a processor or trader.

75. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

76. High Conservation Value (HCV) assessments for planting undertaken prior to January 2015, and associated management and monitoring plans?

This indicator is disabled as the company is only a processor or trader.

77. High Conservation Value (HCV) assessments for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

78. High Conservation Value (HCV) or combined HCV/HCS management and monitoring plans for all estates planted/planned planting since January 2015?

This indicator is disabled as the company is only a processor or trader.

79. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS)?

This indicator is disabled as the company is only a processor or trader.

80. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS) applies to all suppliers?

81. Satisfactory review of all High Conservation Value (HCV) assessments undertaken since January 2015 by the HCV ALS Quality Panel?

This indicator is disabled as the company is only a processor or trader.

82. Commitment to the High Carbon Stock (HCS) Approach?

This indicator is disabled as the company is only a processor or trader.

83. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

84. High Carbon Stock (HCS) assessments available?

This indicator is disabled as the company is only a processor or trader.

85. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

This indicator is disabled as the company is only a processor or trader.

86. Commitment to conduct social and environmental impact assessments (SEIAs)?

The company's subsidiary only commits to conduct social and environmental impact assessments prior to all new site construction and acquisition. This does not cover the known scope of the company's palm oil operations.

87. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

88. Social and environmental impact assessments (SEIAs) available, and associated management and monitoring plans?

89. Commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

90. Commitment to no planting on peat of any depth applies to all suppliers?

The company's subsidiary commits all suppliers to no planting on peat of any depth. This does not cover the known scope of the company's palm oil operations.

91. Landbank or planted area on peat (ha)?

This indicator is disabled as the company is only a processor or trader.

92. Implementation of commitment to no planting on peat of any depth?

This indicator is disabled as the company is only a processor or trader.

93. Commitment to best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

94. Commitment to best management practices for soils and peat applies to all suppliers?

The company's subsidiary commits all suppliers to best management practices for soils and peat. This does not cover the known scope of the company's palm oil operations.

95. Evidence of best management practices for soils and peat?

This indicator is disabled as the company is only a processor or trader.

96. Commitment to zero burning?

This indicator is disabled as the company is only a processor or trader.

97. Commitment to zero burning applies to all suppliers?

The company's subsidiary commits all suppliers to no burning. This does not cover the known scope of the company's palm oil operations.

98. Evidence of fire monitoring and management?

This indicator is disabled as the company is only a processor or trader.

99. Details/number of hotspots/fires in company estates?

This indicator is disabled as the company is only a processor or trader.

100. Details/number of hotspots/fires within surrounding landscape/smallholders?

This indicator is disabled as the company is only a processor or trader.

101. Time-bound commitment to reduce greenhouse gas (GHG) emissions intensity?

The company's subsidiary reports that it will set science-based climate targets and implementation roadmap by 2024. This does not cover the known scope of the company's palm oil operations.

102. GHG emissions intensity?

The company reports its Scope 1, 2 and 3 GHG emissions but not as intensity and the figures are not specific to palm oil operations. This also does not cover the known scope of the company's palm oil operations.

103. GHG emissions from land use change in company's own operations (scope 1)?

This indicator is disabled as the company is only a processor or trader.

104. GHG emissions from land use change in supplier operations (scope 3)?

The company reports on the GHG emissions from land use change in supplier operations. However, the result does not cover the company's known scope of operations.

105. Progress towards commitment to reduce GHG emissions intensity?

The company subsidiary reports that its total Scope 1 and Scope 2 emissions figures have decreased by 8%. However, figures are not intensity based, not specific to palm oil operations, and do not cover all operations.

106. Methodology used to calculate GHG emissions?

The company uses the GHG Protocol methodology to calculate GHG emissions.

107. Percentage of mills with methane capture (100%)?

This indicator is disabled as the company is only a processor or trader.

108. Time-bound commitment to improve water use intensity?

The company's subsidiary commits to reduce its water intensity by 10% by the year 2025 from 2019 baseline. However, this commitment is not specific to palm oil operations, and does not cover the known scope of the company's palm oil operations.

109. Water use intensity?

0.49 - The company's subsidiary reports its water use intensity for 2023 as 0.49 (m3 /tonne of processed). However, this data is not specific to palm oil operations, and does not cover the known scope of the company's palm oil operations.

110. Progress towards commitment on water use intensity?

The company's subsidiary reports its water usage intensity in 2019 as 0.58 (m3 /tonne of production), in 2020 as 0.59 (m3 /tonne of production), in 2022 as 0.63 (m3 / tonne of production) and 0.49 (m3 / tonne of production) in 2023. This is not specific to palm oil operations and do not cover the known scope of the company's palm oil operations.

111. Time-bound commitment to improve water quality (BOD and COD)?

112. Progress towards commitment on water quality (BOD and COD)?

113. Treatment of palm oil mill effluent (POME)?

This indicator is disabled as the company does not own mills.

114. Treatment of palm oil refinery effluent (PORE)?

The company's subsidiary reports having a zero liquid discharge plant, which is expected to be commissioned by March 2024, to treat PORE.

115. Commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

116. Implementation of commitment to protect natural waterways through buffer zones?

This indicator is disabled as the company is only a processor or trader.

117. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

This indicator is disabled as the company is only a processor or trader.

118. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

The company's subsidiary only commits to minimise the use of pesticides. This does not cover the known scope of the company's palm oil operations.

119. Commitment to no use of paraquat?

This indicator is disabled as the company is only a processor or trader.

120. Commitment to no use of paraquat applies to all suppliers?

The company's subsidiary commits all suppliers to not use paraquat. This does not cover the known scope of the company's palm oil operations.

121. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

This indicator is disabled as the company is only a processor or trader.

122. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

The company's subsidiary commits all suppliers to not use World Health Organisation (WHO) Class 1A and 1B pesticides. This does not cover the known scope of the company's palm oil operations.

123. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

This indicator is disabled as the company is only a processor or trader.

124. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

The company's subsidiary commits suppliers to not use Stockholm and Rotterdam Convention chemicals. This does not cover the known scope of the company's palm oil operations.

125. Chemical usage per ha or list of chemicals used?

This indicator is disabled as the company is only a processor or trader.

126. Implementation of commitment to minimise inorganic fertiliser use?

This indicator is disabled as the company is only a processor or trader.

127. Integrated Pest Management (IPM) approach?

This indicator is disabled as the company is only a processor or trader.

128. Waste management system in place to avoid negative impacts?

The company reports having waste management policies in place; however, the policies are not publicly available.

129. Commitment to human rights?

The company's subsidiary commits to the UN Guiding Principles on Business and Human rights. This does not cover the known scope of the company's palm oil operations.

130. Commitment to human rights applies to all suppliers?

The company's subsidiary commits suppliers to the UN Guiding Principles on Business and Human rights. This does not cover the suppliers of the known scope of the company's palm oil operations.

131. Progress on human rights commitment?

The company has engaged a specialist consultancy to understand and address evolving regulatory trends, reassess human rights risks in its operations, deliver training to leadership and establish a stronger, cross-functional human rights governance structure, while improving processes for due diligence of commodities associated with higher risks in 2023. It has also developed a human rights due diligence system based on the OECD Due Diligence Guidance for Responsible Business Conduct.

132. Commitment to respect Indigenous Peoples' and local communities' rights?

This indicator is disabled as the company is only a processor or trader.

133. Commitment to respect Indigenous Peoples' and local communities' rights applies to all suppliers?

The company's subsidiary commits suppliers to indigenous and local communities' rights in relation to land tenure and FPIC but does not reference the UN Declaration on the Rights of Indigenous Peoples or ILO Indigenous and Tribal Peoples Convention (no. 169) and does not cover all suppliers.

134. Commitment to respect legal and customary land tenure rights?

This indicator is disabled as the company is only a processor or trader.

135. Commitment to respect legal and customary land rights applies to all suppliers?

The company's subsidiary commits suppliers to respect legal and customary land tenure rights. This does not cover all suppliers.

136. Commitment to free, prior and informed consent (FPIC)?

This indicator is disabled as the company is only a processor or trader.

137. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

The company's subsidiary commits all suppliers to respect FPIC. This does not cover all suppliers.

138. Details of free, prior and informed consent (FPIC) process available?

This indicator is disabled as the company is only a processor or trader.

139. Examples of local stakeholder engagement to prevent conflicts?

This indicator is disabled as the company is only a processor or trader.

140. Details of process for addressing land conflicts available?

This indicator is disabled as the company is only a processor or trader.

141. Supports the inclusion of women across palm oil operations, including addressing barriers faced?

This indicator is disabled as the company is only a processor or trader.

142. Commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

143. Progress on commitment to mitigate impacts on food security?

This indicator is disabled as the company is only a processor or trader.

144. Commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

145. Progress on commitment to provide essential community services and facilities?

This indicator is disabled as the company is only a processor or trader.

146. Commitment to provide business/work opportunities for local communities?

This indicator is disabled as the company is only a processor or trader.

147. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

The company commits to eight Fundamental ILO Conventions. This does not cover all operations.

148. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

The company's subsidiary commits all suppliers to eight Fundamental ILO Conventions. This does not cover all suppliers.

149. Progress on commitment to respect all workers' rights?

150. Commitment to eliminate gender related discrimination with regards to employment?

The company's subsidiary commits to prevent employment-related discrimination based on gender. This does not cover all operations.

151. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

The company's subsidiary commits all suppliers to prevent employment-related discrimination based on gender. This does not cover all suppliers.

152. Progress on commitment to eliminate gender related discrimination with regards to employment?

The company reports having a Diversity Committee. The company also reports that 3,714 employees undertook training on anti-discrimination and harassment.

153. Percentage or number of temporary employees?

269 (2.23%) - The company's subsidiary reports the number of temporary employees; however this does not cover all operations.

154. Reports gender balance of employees?

2023 (17.76%) - The company's subsidiary reports the number of female employees in its workforce, however this does not cover all operations.

155. Commitment to pay a living wage?

156. Commitment to pay a living wage applies to all suppliers?

The company's subsidiary committed suppliers to paying the minimum wage. This does not cover all known scope of palm oil operations.

157. Progress on commitment to pay a living wage?

158. Reporting of salary by gender?

159. Commitment to address occupational health and safety?

The company subsidiary commit to address health and safety at work for all workers. This does not all known scope of palm oil operations.

160. Commitment to address occupational health and safety applies to all suppliers?

The company's subsidiary commits all suppliers to address health and safety at work for all workers. This does not cover all known scope of palm oil operations.

161. Provision of personal protective equipment and related training?

The company subsidiary also reports that 1.4% of its employee work time was dedicated to EHS training in 2023. No evidence of provision of personal protective equipment related to its palm oil operation was found.

162. Time lost due to work-based injuries?

0.29 - The company's subsidiary reports its lost-time injury frequency rate as 0.29 for employees and 0.14 for contractors in 2023. However, this does not cover all operations and it is unclear if it is for palm oil operations only.

163. Number of fatalities as a result of work-based accidents?

0 - The company's subsidiary reports 0 fatalities in 2023. However, this does not cover all operations and it is unclear if it is for palm oil operations only.

164. Commitment to support smallholders?

165. Programme to support scheme smallholders?

166. Percentage of scheme smallholders involved in programme?

167. Programme to support independent smallholders?

168. Percentage of independent smallholders/outgrowers involved in programme?

169. Process used to prioritise, assess and/or engage suppliers on compliance with company's policy and/or legal requirements?

The company's subsidiary reports that it develops environmental and social risk profiles for its priority sourcing areas based on the received traceability information that will help identify potential risk exposure and define actions for risk mitigation. It conducted social and environmental regional risk assessment covering 88% of its palm oil supply base. However, this does not cover all suppliers of the known scope of the company's palm oil operations.

170. Number or percentage of suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

825 (88%) - The company's subsidiary reports that 88% of suppliers were assessed in 2022. This does not cover all operations.

171. Suspension or exclusion criteria for suppliers?

172. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with palm oil sourcing commitments?

173. Proportion of supply from suppliers that is verified as deforestation- and/or conversion-free (DCF)?

[Externally verified] The company subsidiary reports that it has monitored the progress of third-party suppliers' compliance with their delivery of NDPE commitments via the Implementation Reporting Framework - 41% of FFB volume is in the "delivering" category for no deforestation progress.

174. Time-bound plan to engage with all high risk mills within 3 years?

175. Programme to support high risk mills to become compliant with sourcing policies?

176. Regularly engages with a subset of high risk mills?

177. Procedures in place to assess all own and third party supplying palm oil mills for risk level?

178. Regularly assesses and categorises the risk level of all their own and third party supplying mills?

179. Regularly reports the risk level of all own and third party supplying mills identified in its supply chain?

180. Commitment to ethical conduct and prohibition of corruption?

The company commits to ethical conduct and the prohibition of corruption.

181. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

The company's subsidiary commits all suppliers to ethical conduct and the prohibition of corruption. This does not cover all suppliers.

182. Progress on commitment to ethical conduct and prohibition of corruption?

The company subsidiary reports that it provides mandatory trainings to all its employees on business ethics topics, namely anti-bribery and corruption. In 2023, 3,524 employees undertook in the Anti-Bribery and Corruption training.

183. Disclosure of the company's management approach to tax and payments to governments?

184. Whistleblowing procedure?

The company's subsidiary states that it has a whistleblowing procedure and a detailed "Integrity Hotline Procedure", which includes information on how whistleblowers are protected. However, it does not cover all company's operations.

185. Own grievance or complaints system open to all stakeholders?

The company's subsidiary has its own grievance or complaints system with flowchart which is open to all stakeholders.

186. Details of complaints and grievances disclosed?

The company's subsidiary only reports on the number and type of grievances, with no details disclosed.