Anglo-Eastern Plantations plc

1. Sustainable palm oil policy or commitment for all its operations?

The company has a sustainability policy covering multiple dimensions of sustainability across the company's operations.

2. Sustainable palm oil policy or commitment applies to all suppliers?

The company's sustainability policy applies to all suppliers of the company.

3. High-level position of responsibility for sustainability?

The company has an Environmental Health and Safety (EHS) and Sustainability Manager who is also responsible for sustainability, and reports to the Finance Director.

4. One or more members within the board of the company have responsibility for sustainability?

The company's Finance Director is responsible for Environmental Health and Safety (EHS) and Sustainability.

5. Percentage or number of women in senior management team?

0 (0%) - The company reports the number of women as zero out of total five members in the senior management team.

6. Percentage or number of women board members?

3 (18%) - The company reports three women and fourteen men on the board members of the company and its subsidiaries.

7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with palm oil production?

8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with palm oil production?

The company states to have collaborative CDM project but since the project information is undated no points have been awarded.

9. Sustainability report published within last two years?

10. Reports through standardised reporting systems?

11. Verification report on compliance with POIG Charter, if a POIG member?

This indicator is disabled as it is not applicable to this company.

12. Climate risks assessment available?

The company has a climate risks assessment available. The report includes risks and the company's management approach to each risk, however the company does not included metrics and targets, and the information is not externally verified, therefore partial points have been awarded.

13. Total land area managed/controlled for oil palm (ha)?

69,334 - The company states its total landholding is 128,023 ha and consist of oil palm and rubber plantation. 69,334 ha is reported to be planted with oil palm, but it is not clear the total area devoted to oil palm cultivation including unplanted areas, areas under conservation etc.

14. Total oil palm planted area (ha)?

73,338 - The company has reported the total oil palm planted area of 73,338 in its annual report 2020. This includes plasma smallholders planted area of 4,004 ha and oil palm plantation of 69,334 ha.

15. Plasma/scheme smallholders planted area (ha)?

4,004 - The company reports the total plasma smallholders planted area of 4,004 ha in its 2020 Annual Report.

16. Unplanted (areas designated for future planting) (ha)?

16,894 - Plantable reserves for oil palm is 16,894 ha.

17. Conservation set-aside area, including HCV area (ha)?

12,936 - The company reports to have identified about 7,831 ha as riparian reserves and another 5,105 ha as areas of HCV within its land.

18. Maps of estates/management units?

The company only publishes a static map with the estates marked on it, and therefore only partial points can be awarded.

19. Maps of scheme/plasma smallholders?

20. Names and locations of all third-party supplying plantations?

The company provides the names and static maps of third-party supplying plantations, however this information is undated.

21. Number of company-owned mills?

6 - The company reports the number of mills owned by it as six and also states that the construction of the seventh mill in North Sumatera is expected to be completed by the year 2022.

22. Names and locations of company-owned mills?

The names and locations of all six company-owned mills are available on the GFW universal mill list.

23. Number (or percentage) of company-owned mills that source from company-owned operations and/or third parties?

All six company mills source from both company-owned and third parties.

24. Reports total volumes (or percentages) sourced by company-owned mills that come from company-owned operations and/or third-parties?

The company produced 1.10 million MT of FFB from their own plantations, and 0.913 million MT were purchased from smallholder plantations.

25. Number of third party supplying mills?

This indicator is disabled as it is not applicable to this company.

26. Names and locations of all third-party supplying mills?

This indicator is disabled as it is not applicable to this company.

27. Number (or percentage) of third party supplying mills that source from their own plantations and/or third party plantations?

This indicator is disabled as it is not applicable to this company.

28. Reports total volume (or percentages) sourced from third-party supplying mills that come from the supplying mills' own operations and/or third parties?

This indicator is disabled as it is not applicable to this company.

29. Total volume (or percentage) sourced for refineries that comes from intermediary traders and/or refiners rather than directly from mills?

This indicator is disabled as it is not applicable to this company.

30. Time-bound commitment to achieve 100% traceability to mill level?

This indicator is disabled as it is not applicable to this company.

31. Percentage of supply traceable to mill level?

This indicator is disabled as it is not applicable to this company.

32. Time-bound commitment to achieve 100% traceability to plantation level?

The company states its supply is 100% traceable to plantation level.

33. Percentage of fresh fruit bunches (FFB) supply to own mills traceable to plantation level?

All the six mill have traceability to plantation level.

34. Percentage of supply from third-party mills traceable to plantation level?

This indicator is disabled as it is not applicable to this company.

35. Publishes traceability data at refinery level?

This indicator is disabled as it is not applicable to this company.

36. Publishes traceability data at crusher level?

This indicator is disabled as it is not applicable to this company.

37. Member of the Roundtable on Sustainable Palm Oil (RSPO)?

38. RSPO-certified within three years of joining the RSPO or by November 2010, for companies joining prior to finalisation of the RSPO certification systems in November 2007?

39. Submitted most recent RSPO Annual Communication of Progress (ACOP)?

40. Listed all countries and regions in which operates in most recent RSPO Annual Communication of Progress (ACOP)?

41. Percentage of area (ha) RSPO-certified?

42. Percentage of mills RSPO-certified?

43. Time-bound plan for achieving 100% RSPO certification of estates and mills within 5 years or achieved 100% RSPO-certification of estates?

44. Time-bound plan for achieving 100% RSPO certification of all palm product processing facilities?

This indicator is disabled as it is not applicable to this company.

45. Percentage of scheme/plasma smallholders (ha) RSPO-certified?

46. Time-bound plan for achieving 100% RSPO certification of scheme/plasma/associated smallholders and outgrowers within 5 years or target already achieved?

47. Percentage of FFB supply (tonnes) from independent smallholders/outgrowers/third-party FFB suppliers that is RSPO-certified?

48. Percentage of all palm oil and oil palm products handled/traded/processed (tonnes) that is RSPO-certified?

This indicator is disabled as it is not applicable to this company.

49. Sells RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

50. Processes/trades RSPO-certified palm oil through Segregated or Identity Preserved supply chains?

51. Indonesia Sustainable Palm Oil (ISPO) certified (100%)?

[Externally verified] The company is only partially ISPO certified.

52. Malaysia Sustainable Palm Oil (MSPO) certified?

[Externally verified] The company has MSPO certified entire 3,453 ha of oil palm plantation in Malaysia.

53. Certified under voluntary sustainability certification scheme (e.g. ISCC, SAS, RSB)?

[Externally verified] The company reports ISCC certification of five estates/mills, four certificates have expired on 31st January 2020, but Pt. Tasik Raja's certificate is valid up to 2022.

54. Commitment to zero conversion of natural ecosystems?

55. Commitment to zero deforestation?

The company commits to a zero deforestation, zero peat planting and zero burning policy throughout the group.

56. Commitment to zero deforestation applies to all suppliers?

The company reports its commitment to no deforestation and states that it will not develop on HCS and HCV areas. This commitment applies to all suppliers.

57. Criteria and cut-off date for defining deforestation?

The company's criteria for deforestation is primary forests, HCS and HCV areas. The cut-off date beyond which deforestation of would not be accepted is 15th June 2019.

58. Evidence of monitoring deforestation?

The company reports performing periodical patrols to monitor conservation and biodiversity areas. The information reported is between two and five years old and self-reported. The company also reports to patrol and monitor protected areas, no details are provided and the information is undated.

59. Evidence of monitoring deforestation in supplier operations?

The company reports to have set up deforestation alerts with buyers. The methodology, extent of area being monitored for deforestation, and time-frame is unclear, thus partial points.

60. Amount of illegal/non-compliant deforestation recorded in own operations?

61. Amount of illegal/non-compliant deforestation recorded in supplier operations?

62. Commitment to restoration of non-compliant deforestation/conversion?

63. Commitment to restoration of non-compliant deforestation/conversion applies to all suppliers?

64. Implementing a landscape or jurisdictional level approach?

65. Biodiversity policy?

The company has no policy but only general statement that company commits to biodiversity protection with no detail given on scope. Therefore no points can be awarded.

66. Biodiversity policy applies to all suppliers?

67. Identified species of conservation concern, referencing international or national system of species classification?

The company has identified the species of conservation concern referencing IUCN and CITES system of species classification.

68. Examples of species and/or habitat conservation management?

According to the company's HCV Management & Monitoring Plans the company reports it has planted trees along riparian areas within HCV areas to prevent erosion, and erected signs to indicate the area, and carries out patrols to monitor illegal logging, burning, hunting and other activities.

69. Commitment to no hunting or only sustainable hunting of species?

The company commits to no hunting of all species.

70. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

The company commits to no hunting of all species. This applies to all suppliers.

71. Commitment to conduct High Conservation Value (HCV) assessments?

The company reports its commitment to no development on High Conservation Value (HCV) areas.

72. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

The company's commitment to no development on High Conservation Value (HCV) areas applies to all suppliers of the company.

73. High Conservation Value (HCV) assessments for planting undertaken prior to January 2015, and associated management and monitoring plans?

[Externally verified] The HCV assessment of PT Kahayan Agro Plantation covers the identification of species of conservation concern. A generic management and monitoring plan for all the estates is available, but does not contain detail. Partial points have been awarded for external verification as the report is prepared by Aksenta.

74. High Conservation Value (HCV) assessments for all estates planted since January 2015?

No HCV assessments are publicly available.

75. High Conservation Value (HCV) management and monitoring plans for all estates planted since January 2015?

76. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS)?

The company states of surveying new planting areas by surveyors certified under the Assessor Licensing Scheme (ALS) of the HCV Resource Network for High Conservation Value and High Carbon Stock areas.

77. Commitment to only use licensed High Conservation Value (HCV) assessors accredited by the HCV Resource Network's Assessor Licensing Scheme (ALS) applies to all suppliers?

78. Satisfactory review of all High Conservation Value (HCV) assessments undertaken since January 2015 by the HCV ALS Quality Panel?

79. Commitment to the High Carbon Stock (HCS) Approach?

The company is committed to the High Carbon Stock Approach (HCSA) for all its new plantings.

80. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

The company's commitment for suppliers does not include HCS approach but only 'no development within HCS forests'.

81. High Carbon Stock (HCS) assessments available?

[Externally verified] The HCS report of PT Kahayan Agro Plantation is complete and publicly available.

82. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

[Externally verified] PT. Kahayan Agro Plantation HCSA Peer review report is available on HSCA website.

83. Commitment to conduct social and environmental impact assessments (SEIAs)?

The company reports of Social Impact Assessments (SIA) for all new developments as part of the government's requirement for Analisis Mengenai Dampak Lingkungan (AMDAL).

84. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

85. Social and environmental impact assessments (SEIAs) available, and associated management and monitoring plans?

Only a social management plan for PT Kahayan Agro Plantation is available. Impact assessment unavailable.

86. Commitment to no planting on peat of any depth?

The company reports a commitment to no planting on peat regardless of depth.

87. Commitment to no planting on peat of any depth applies to all suppliers?

The company is commitment of no planting on peat regardless of depth applies to all suppliers of the company.

88. Landbank or planted area on peat (ha)?

9,705 - The company reports a total area of 9,705 ha of landbank planted on peat. The information is between two and five years old, thus partial points.

89. Implementation of commitment to no planting on peat of any depth?

90. Commitment to best management practices for soils and peat?

The company commits to best management practices for soils and peat in its sustainability policy.

91. Commitment to best management practices for soils and peat applies to all suppliers?

The company's commitment to best management practices for soils and peat applies to all suppliers of the company.

92. Evidence of best management practices for soils and peat?

The company provides evidence of Drone Surveying Palms at PT TR, Ground Cover Management with Legumes at PT TR, Mechanisation for Improved Productivity at PT SGM, Manuring of Immature Oil Palms at PT TR, Mulching with Empty Fruit Bunches at PT BPJ, Mechanical Evacuation of FFB at PT SGM. Information is self-reported so partial points have been awarded.

93. Commitment to zero burning?

The company reports a commitment to zero burning in its sustainability policy.

94. Commitment to zero burning applies to all suppliers?

The company's commitment to zero burning applies to all suppliers of the company.

95. Evidence of fire monitoring and management?

The company self-reports to monitor fire and its management on its website and 2020 Annual Report.

96. Details/number of hotspots/fires in company estates?

The company reports 15.5 ha of land (outside and inside) being affected between Jan 2020 - July 2021.

97. Details/number of hotspots/fires within surrounding landscape/smallholders?

98. Time-bound commitment to reduce greenhouse gas (GHG) emissions intensity?

99. GHG emissions intensity?

The company reports tCO2e per hectare of planted area 12.7, tCO2e per tonne CPO production 2.2, tCO2e per tonne FFB production 0.8.

100. GHG emissions from land use change?

The company reports GHG emissions from land use change as 697,526 tCO2e for the year 2020. This figure includes own and outgrower emissions.

101. Progress towards commitment to reduce GHG emissions intensity?

The company reports overall GHG emission intensity in 2020 is 886,914 tCO2e. but in 2019 is 431,443 tCO2e, hence an increase in emission intensity shows no progress.

102. Methodology used to calculate GHG emissions?

The company report the methodology used to calculate the GHG emissions is in accordance with the requirements of the following standards of World Resources Institute ("WRI") GHG Protocol (revised version) and Defra's Environmental Reporting Guidelines.

103. Percentage of mills with methane capture (100%)?

The company reports to have four of its six mills equipped with biogas plants to capture the methane gas emission. Partial points have been awarded as this equates to 67% of mills with methane capture.

104. Time-bound commitment to improve water use intensity?

105. Water use intensity?

106. Progress towards commitment on water use intensity?

107. Time-bound commitment to improve water quality (BOD and COD)?

108. Progress towards commitment on water quality (BOD and COD)?

109. Treatment of palm oil mill effluent (POME)?

The company reports the treatment of POME in its 2020 Annual Report.

110. Treatment of palm oil refinery effluent (PORE)?

This indicator is disabled as it is not applicable to this company.

111. Commitment to protect natural waterways through buffer zones?

The company reports that areas along rivers and permanent waterways are conserved as riparian reserves.

112. Implementation of commitment to protect natural waterways through buffer zones?

The company's reporting on implementation of commitment to protect natural waterways through buffer zones is limited to prohibiting planting in "uncultivable lands such as deep peat, very steep areas and riparian zones along watercourses and mangroves". The company also has a document detailing its SOP. However as this information is between two and five years old, only partial points have therefore been awarded.

113. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

The company commits to minimise the usage of toxic chemicals like pesticides and herbicides and use suitable substitutes.

114. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

The company in its sustainable policy does mentions of implementation of Integrated Pest Management (IPM) system which is applicable to all suppliers.

115. Commitment to no use of paraquat?

The company reports to eliminate use of highly toxic pesticides such as Paraquat.

116. Commitment to no use of paraquat applies to all suppliers?

117. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

The company reports its commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides, except in specific and controlled situations.

118. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

The company reports its commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides, except in specific and controlled situations. This commitment applies to all suppliers.

119. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

The company is committed to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention, except in specific and controlled situations.

120. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

The company is committed to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention, except in specific and controlled situations which are applicable to all the suppliers.

121. Chemical usage per ha or list of chemicals used?

The company provides a list of chemical used, however this information is undated and therefore no points can be awarded.

122. Implementation of commitment to minimise inorganic fertiliser use?

The company provides evidences and pictures on its website in implementation of reducing the use of chemical fertilisers. As this information is self-reported, only partial points can be awarded.

123. Integrated Pest Management (IPM) approach?

The company reports to have an Integrated Pest Management approach. As this information is self-reported, only partial points can be awarded.

124. Waste management system in place to avoid negative impacts?

The company reports very limited information in concern of its zero waste efforts. This includes mill discharge applied as organic fertilisers, having five of the mills officially graded as Blue as per the PROPER criteria. The company also reports a waste SOP but as this information is between two and five years old, only partial points can be awarded.

125. Commitment to human rights?

The company commits to support and uphold human rights in accordance with the Universal Declaration of Human Rights and the United Kingdom Modern Slavery Act 2015.

126. Commitment to human rights applies to all suppliers?

The company reports that its commitment to support and uphold human rights in accordance with the Universal Declaration of Human Rights and the United Kingdom Modern Slavery Act 2015 applies to all suppliers.

127. Progress on human rights commitment?

The company self-reports to conduct training to employees on its Human Rights Policies but with limited evidence.

128. Commitment to respect indigenous and local communities' rights?

The company reports its a commitment to the UN Declaration on the Rights of Indigenous Peoples.

129. Commitment to indigenous and local communities' rights applies to all suppliers?

The company reports its commitment to respect indigenous and local communities' rights applies to all suppliers of the company. But does not reference UN Declaration on the Rights of Indigenous Peoples or the ILO Indigenous and Tribal Peoples Convention (no. 169), therefore partial points have been awarded.

130. Commitment to respect legal and customary land tenure rights?

The company commits to respect legal and customary land tenure rights.

131. Commitment to legal and customary land rights applies to all suppliers?

The company's commitment to respect legal and customary land tenure rights applies to all suppliers.

132. Commitment to free, prior and informed consent (FPIC)?

The company is committed to free, prior, and informed consent (FPIC).

133. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

The company's commitment to free, prior, and informed consent (FPIC) is applicable to all the suppliers.

134. Details of free, prior and informed consent (FPIC) process available?

The company provides process for free, prior and informed consent (FPIC) only for PT KAP and limited information on its website.

135. Examples of local stakeholder engagement to prevent conflicts?

The company mentions to mitigate this risk by liaising regularly with village representatives to mediate on disputes. This information is limited and self-reported, therefore partial points have been awarded.

136. Details of process for addressing land conflicts available?

The company provides details of process for addressing land conflicts.

137. Supports the inclusion of women across palm oil operations, including addressing barriers faced?

138. Commitment to mitigate impacts on food security?

The company reports a commitment to mitigate impacts on food security.

139. Progress on commitment to mitigate impacts on food security?

The company self-reports to provide food for local people and employees at affordable prices as well as donating some food to local communities. The company reports to achieve this through the development of greenhouses for food production and an organic vegetable farm. The company also includes an image of food provisions for local communities but this source is undated.

140. Commitment to provide essential community services and facilities?

The company commitment to provide essential community services and facilities.

141. Progress on commitment to provide essential community services and facilities?

The company reports providing schools, education and sports facilities, mosques, vehicles, and churches. The company also reports an image of clean water supply but this source is undated.

142. Commitment to provide business/work opportunities for local communities?

The company mentions gives priority to applications for employment from the local population and supports specific initiatives to encourage local farmers and tradesmen to act as suppliers to the company.

143. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

The company commits to all Fundamental ILO Conventions.

144. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

145. Progress on commitment to respect all workers' rights?

146. Commitment to eliminate gender related discrimination with regards to employment?

The company states that it promotes a policy for the creation of equal and ethnically diverse employment opportunities including with respect to gender.

147. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

148. Progress on commitment to eliminate gender related discrimination with regards to employment?

The company reports that it has a gender committee but only reports that it addresses sexual harassment issues. No other evidence could be found and therefore partial points have been awarded.

149. Percentage or number of temporary employees?

9,311 (56.25%) - The company reports the number of part-time field workers in its 2020 Annual Report.

150. Percentage or number of women employees?

4,253 (25.69%) - The company reports the number of part-time female field workers (3,957) and full-time female employees (260).

151. Commitment to pay a Decent Living wage?

The company commits to pay a wage that equals or exceeds the legal minimum wage in accordance with applicable laws and regulations. Partial points have therefore been awarded.

152. Commitment to pay a Decent Living wage applies to all suppliers?

The company commits to pay a wage that equals or exceeds the legal minimum wage in accordance with applicable laws and regulations. This applies to all suppliers. Partial points have therefore been awarded.

153. Progress on commitment to pay a Decent Living wage?

154. Reporting of salary by gender?

155. Commitment to address occupational health and safety?

The company provides safe and healthy workplace environment and taking effective steps to protect employees from possible occupational safety and health hazards.

156. Commitment to address occupational health and safety applies to all suppliers?

The company's commitment to addressing occupational health and safety applies to all suppliers of the company.

157. Provision of personal protective equipment and related training?

The company reports the provision of personal protective equipment and related training in its annual report and on its website.

158. Time lost due to work-based injuries?

20.42 - The company reports a frequency rate of 20.42 ""(LOST TIME ACCIDENT RATE) PER 1000.000 WORKING HOURS"" in 2020.

159. Number of fatalities as a result of work-based accidents?

1 - The company reports 1 fatality in 2020.

160. Commitment to support smallholders?

The company reports that it is committed to support all smallholders.

161. Programme to support scheme/plasma smallholders?

The company provides technical and management expertise, training, and assistance in obtaining certification for the farmers. This information is self-reported so partial points have been awarded.

162. Percentage of scheme/plasma smallholders involved in programme?

163. Programme to support independent smallholders?

[Externally verified] The company provides technical and management expertise, training, and assistance in obtaining certification for the farmers. This information is self-reported and therefore only partial points can be awarded.

164. Percentage of independent smallholders/outgrowers involved in programme?

165. Process used to prioritise, assess and/or engage suppliers on compliance with company's policy and/or legal requirements?

166. Number or percentage of suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

167. Suspension or exclusion criteria for suppliers?

168. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with palm oil sourcing commitments?

169. Proportion of direct and indirect supply that comes from palm oil plantations which are compliant with palm oil sourcing policies?

170. Time-bound plan to engage with all high risk mills within 3 years?

This indicator is disabled as it is not applicable to this company.

171. Programme to support high risk mills to become compliant with sourcing policies?

This indicator is disabled as it is not applicable to this company.

172. Regularly engages with a subset of high risk mills?

This indicator is disabled as it is not applicable to this company.

173. Procedures in place to assess all own and third party supplying palm oil mills for risk level?

This indicator is disabled as it is not applicable to this company.

174. Regularly assesses and categorises the risk level of all their own and third party supplying mills?

This indicator is disabled as it is not applicable to this company.

175. Regularly reports the risk level of all own and third party supplying mills identified in its supply chain?

This indicator is disabled as it is not applicable to this company.

176. Commitment to ethical conduct and prohibition of corruption?

The company commits to conduct business in an ethical manner and reports a zero-tolerance policy to corruption in its Anti-Corruption and Bribery Policy.

177. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

The company commits to conduct business in an ethical manner and reports a zero-tolerance policy to corruption in its Anti-Corruption and Bribery Policy. This Policy applies to all suppliers.

178. Progress on commitment to ethical conduct and prohibition of corruption?

The company is committed to ethical conduct and has policies in respect to bribery and corruption. As this evidence is self-reported, only partial points can be awarded.

179. Disclosure of the company's management approach to tax and payments to governments?

180. Whistleblowing procedure?

The company has a detailed whistleblowing policy with a clear description of mechanism, including protection of whistleblowers.

181. Own grievance or complaints system open to all stakeholders?

The company has a standard system for grievance and complaints, open to stakeholders.

182. Details of complaints and grievances disclosed?

The company's grievance system incudes the date, issue, and actions taken, but not the complaints category or status. Therefore partial points have been awarded.