Indofood Agri Resources Ltd

1. Sustainable natural rubber policy or commitment for all its operations?

The company has published a sustainable natural rubber policy which covers all rubber operations.

2. Sustainable natural rubber policy or commitment applies to all suppliers?

The company has published a sustainable natural rubber policy which applies to all suppliers.

3. High-level position of responsibility for sustainability?

CEO (leads Sustainability Think Tank), supported by the management team (executive directors, chief operating officers), the ERM unit, the R&D team, and sustainability representatives from all business units.

4. One or more members within the board of the company have responsibility for sustainability?

The company's board of directors holds overall responsibility for sustainability governance and oversees the management and monitoring of the company's ESG impact and material topics, including validation and approval of the material topics for sustainability reporting.

5. Percentage or number of women in senior management team?

12.37% - The company reports a total of 61 female employees out of the total 493 employees at the manager and senior manager levels.

6. Percentage or number of women board members?

0% - The board is comprised of nine members, all of which are male. Data as of March 2023.

7. Member of multiple industry schemes or other external initiatives to reduce negative environmental or social outcomes associated with natural rubber production?

[Externally verified] The company's parent company PT INDOFOOD SUKSES MAKMUR Tbk is a member of the 'Partnership for Indonesia's Sustainable Agriculture (PISAgro)'.

8. Collaboration with stakeholders to reduce negative environmental or social outcomes associated with natural rubber production?

The company reports it has commenced a research project in 2022, in conjunction with universities and the government, to help conserve the protected Bekantan (Proboscis) monkey within an existing concession area. It also reports that fire specialists of the company are regularly trained in fire prevention and firefighting in collaboration with the Ministry of Environment and Forestry, the military, the police, and the local government. However, it is unclear if all the above collaborations are related to the natural rubber operations of the company.

9. Sustainability report published within last two years?

The company's latest sustainability report, covering the year 2022 was published in 2023.

10. Reports through standardised reporting systems?

The company states its sustainability report has been prepared in accordance with GRI Standards, however it has not used the required statements dictated by GRI to demonstrate conformance.

11. Climate risks assessment available?

12. Lists countries and operations?

Plantations and processing facilities (Indonesia).

13. Lists countries sourcing from?

14. Total land area managed/controlled for natural rubber (ha)?

15. Total natural rubber planted area (ha)?

16074 - The company reports the total natural rubber planted area as 16,074 ha in 2022.

16. Scheme smallholders/outgrowers planted area (ha)?

90551 - The company reports the total planted area under plasma smallholders as 90,551 ha. However, this figure is reported collectively for the company's plasma partnership for oil palm and rubber.

17. Unplanted area (areas designated for future planting) (ha)?

18. Conservation set-aside area, including HCV area (ha)?

24 - The company reports that it has identified 24,936 ha of HCV areas across all of its sites. Data as of 2022.

19. Maps of estates/management units?

20. Management plans for natural rubber production are available for all estates/management units?

21. Monitoring of management plan implementation available for all estates/management units?

22. Maps of all scheme/outgrower smallholders?

23. Maps of all third-party supplying industrial estates/management units?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

24. List of jurisdictions where sourcing from smallholders?

25. Number of company owned natural rubber processing facilities?

The company reports that it has three crumb and two sheet rubber processing facilities.

26. Maps of company owned natural rubber processing facilities?

27. Number (or percentage) of company-owned processing facilities that source from company-owned operations and third parties?

28. Reports total volumes (or percentages) sourced by company-owned processing facilities that come from company's own operations and third-parties?

29. Number of company owned natural rubber manufacturing facilities?

This indicator is disabled as the company does not operate manufacturing facilities.

30. Maps of manufacturing facilities?

This indicator is disabled as the company does not operate manufacturing facilities.

31. Number of third party supplying processing facilities?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

32. Maps of all third party supplying processing facilities?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

33. Number (or percentage) of third party supplying processing facilities that source from their own plantations and third party plantations?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

34. Reports total volume (or percentages) sourced from third-party supplying processing facilities that come from the supplying facilities' own operations and third parties?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

35. Total volume (or percentage) sourced for manufacturing that comes from intermediary traders rather than directly from processing facilities?

This indicator is disabled as the company does not operate manufacturing facilities.

36. Time-bound commitment to achieve 100% traceability to processing facility level?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

37. Percentage of supply traceable to processing facility level?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

38. Time-bound commitment to achieve 100% traceability to industrial plantation level?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

39. Percentage of supply from own processing facilities traceable to industrial plantation level?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

40. Percentage of supply from third-party processing facilities traceable to industrial plantation level?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

41. Time-bound commitment to achieve 100% traceability to jurisdictional level for smallholders?

42. Percentage of supply from own processing facilities traceable to smallholder at jurisdictional level?

43. Percentage of supply from third party processing facilities traceable to smallholders at jurisdictional level?

This indicator is disabled as the company reports that it does not have any third-party processing facility suppliers.

44. Member of the Global Platform for Sustainable Natural Rubber (GPSNR)?

45. Submitted self-declaration form for the Sustainable Natural Rubber Initiative (SNR-i)?

46. Percentage area (ha) FSC certified?

47. Time-bound plan for achieving FSC FM certification of estates/management units?

48. Percentage of scheme/outgrower smallholders (ha) FSC-certified?

49. Time-bound plan for achieving FSC certification of scheme/outgrower smallholders?

50. Percentage of natural rubber supply (tonnes) from independent smallholders/outgrowers/third-party natural rubber suppliers that is FSC-certified?

51. Percentage of all natural rubber products handled/traded/processed (tonnes) that is FSC-certified?

This indicator is disabled as the company does not operate manufacturing facilities.

52. Percentage area (ha) PEFC certified (excluding FSC certified area)?

53. Certified under voluntary sustainability certification scheme?

The company reports that one of its rubber factories located in Sulawesi has implemented ISO 14001. However, the factory is yet to be certified.

54. Commitment to become 100% certified under voluntary sustainability certification scheme?

55. Commitment to zero conversion of natural ecosystems?

56. Commitment to zero conversion of natural ecosystems applies to all suppliers?

57. Commitment to zero deforestation?

The company commits to no development in High Conservation Value (HCV) and High Carbon Stock (HCS) areas.

58. Commitment to zero deforestation applies to all suppliers?

The company commits all suppliers to no development in High Conservation Value (HCV) and High Carbon Stock (HCS) areas.

59. Criteria and cut-off date for defining deforestation and/or ecosystem conversion?

The company defines deforestation as the conversion of High Conservation Value (HCV) and High Carbon Stock (HCS) areas. However, the cut-off date beyond which deforestation or conversion would not be accepted is not reported by the company.

60. Criteria and cut-off date for defining deforestation and/or ecosystem conversion in supplier operations?

The company defines deforestation for suppliers as the removal of HCV and HCS areas. However, the cut-off date beyond which deforestation will not be accepted in supplier operations is not reported by the company.

61. Evidence of monitoring deforestation and/or ecosystem conversion?

The company reports that it conducts regular monitoring of the HCV areas, however, the methodology used for monitoring along with the extent of the area monitored and timeframe is not reported.

62. Evidence of monitoring deforestation and/or ecosystem conversion in supplier operations?

63. Amount of deforestation and/or ecosystem conversion recorded in own operations since cut-off date?

The company reports it has recorded zero primary forest clearance and degradation of HCV areas in 2022. However, the cut-off date for deforestation and the deforestation or ecosystem conversion recorded over the company's full operational area since the commitment cut-off date is not reported by the company.

64. Amount of deforestation and/or ecosystem conversion recorded in supplier operations since cut-off date?

65. Commitment to restoration of deforestation/conversion in own operations since cut-off date?

66. Commitment to restoration of deforestation/conversion in supplier operations since cut-off date?

67. Implementing a landscape or jurisdictional level approach?

68. Biodiversity policy?

69. Biodiversity policy applies to all suppliers?

70. Identified species of conservation concern, referencing international or national system of species classification?

The company has identified the species of conservation concern, referencing the IUCN Red list and Indonesia regulation. However, this list is not externally verified.

71. Examples of species and/or habitat conservation management?

The company conducts regular monitoring of its HCV areas to track the health of key species and biodiversity indicators. The company also states it has commenced a research project in 2022, in conjunction with universities and the government, to help conserve the protected Bekantan (Proboscis) monkey within an existing concession area. These efforts will involve understanding the locations in which the Bekantan live, determining the population of the species, and ensuring their habitat is preserved. The information reported is not externally verified.

72. Commitment to no hunting or only sustainable hunting of species?

The company reports that it operates a strict zero-tolerance policy towards hunting, logging, or burning of protected species and wildlife. However, this commitment only applies to a certain extent of operations (HCV and HCS areas).

73. Commitment to no hunting or only sustainable hunting of species applies to all suppliers?

The company commits all suppliers to operate a strict zero-tolerance policy towards hunting, logging, or burning of protected species and wildlife. However, this commitment only applies to a certain extent of operations (HCV and HCS areas).

74. Commitment to protect areas from illegal activities?

The company's commitment to protecting areas from illegal activities only applies to HCV areas.

75. Commitment to protect forest areas from illegal activities applies to all suppliers?

The company's commitment to protecting areas from illegal activities only applies to HCV areas. This applies to all suppliers.

76. Evidence of protecting forest areas from illegal activities?

The company only mentions that it operates a strict zero-tolerance policy across all its operations and suppliers against logging, burning, and hunting of protected species and wildlife. To prevent these activities and restrict access, warning signs have been installed and boundary pits have been set up along the perimeters of HCV areas. Limited evidence is reported by the company and it only covers HCV areas.

77. Commitment to conduct High Conservation Value (HCV) assessments?

The company commits to conduct HCV assessments.

78. Commitment to conduct High Conservation Value (HCV) assessments applies to all suppliers?

The company commits suppliers to conduct HCV assessments.

79. High Conservation Value (HCV) assessments available for all new plantings since 1st April 2019?

This indicator is disabled as the company reports to have not planted new rubber plantations since April 2019.

80. High Conservation Value (HCV) management and monitoring plans available for all new plantings since 1st April 2019?

This indicator is disabled as the company reports to have not planted new rubber plantations since April 2019.

81. Commitment to the High Carbon Stock (HCS) Approach?

The company commits to apply the HCS Approach, as defined by the HCS Approach Toolkit.

82. Commitment to the High Carbon Stock (HCS) Approach applies to all suppliers?

The company commits all suppliers to apply the HCS Approach, as defined by the HCS Approach Toolkit.

83. High Carbon Stock (HCS) assessments available?

This indicator is disabled as the company reports to have not planted new rubber plantations since January 2015.

84. Peer review of all High Carbon Stock (HCS) assessments undertaken since April 2015 by the HCSA Quality Assurance Process?

This indicator is disabled as the company reports to have not planted new rubber plantations since January 2015.

85. Commitment to conduct social and environmental impact assessments (SEIAs)?

The company commits to conduct SEIAs for all its operations.

86. Commitment to conduct social and environmental impact assessments (SEIAs) applies to all suppliers?

The company only commits its suppliers to conduct social impact assessments. A clear commitment for suppliers to conduct EIAs is not reported by the company.

87. Social and environmental impact assessment (SEIAs) undertaken, and associated management and monitoring plans?

88. Commitment to no planting on peat of any depth?

The company commits to no planting on peat of any depth.

89. Commitment to no planting on peat of any depth applies to all suppliers?

The company commits all suppliers to no planting on peat of any depth.

90. Landbank or planted area on peat (ha)?

91. Implementation of commitment to no planting on peat of any depth?

92. Commitment to best management practices for soils and peat?

The company commits to best management practices for soils and peat.

93. Commitment to best management practices for soils and peat applies to all suppliers?

The company commits all suppliers to best management practices for soils and peat.

94. Evidence of best management practices for soils and peat?

95. Commitment to best/sustainable tapping practices?

The company commits to best tapping practices.

96. Commitment to best/sustainable tapping practices applies to all suppliers?

97. Evidence of best/sustainable tapping practices?

The company reports that it uses spot marking to predict when trees are mature and ready for tapping, monitors the trees' growth rates and girth, and conducts spot marking in the last few months before the tree reaches the optimum size for tapping. It also mentions that tapping is done at certain heights, based on each tree's characteristics, and tapping panels are rotated according to the condition of the panel and the tree. However, this information is only a guideline rather than implementation practice and is from 2019 and is now over two years old.

98. Commitment to zero burning?

The company commits to zero burning.

99. Commitment to zero burning applies to all suppliers?

The company commits all suppliers to zero burning.

100. Evidence of fire monitoring and management?

The company reports that satellite images from the National Oceanic and Atmospheric Administration (NOAA) and the National Aeronautics and Space Administration (NASA) are monitored daily and compared with the company's concession maps to identify hotspots. The company also states that its estates are equipped with vehicles and equipment for firefighting and its fire specialists are regularly trained in fire prevention and firefighting in collaboration with the Ministry of Environment and Forestry, the military, police, and the local government. However, the information reported is not externally verified.

101. Details/number of hotspots/fires in company estates/management units?

102. Details/number of hotspots/fires in suppliers operations/jurisdictions?

103. Time-bound commitment to reduce greenhouse gas (GHG) emissions?

104. GHG emissions?

105. GHG emissions from land use change in company's own operations (scope 1)?

This indicator is disabled as the company reports to have not planted new rubber plantations since January 2015.

106. GHG emissions from land use change in supplier operations (scope 3)?

107. Progress towards commitment to reduce GHG emissions?

108. Methodology used to calculate GHG emissions?

109. Time-bound commitment to improve water use intensity?

110. Water use intensity?

40.09 - The company reports water use intensity figures for 2020 (43.34 m3/tonne), 2021 (43.31 m3/tonne), and 2022 (40.09 m3/tonne). The information reported covers all natural rubber operations of the company.

111. Progress towards commitment on water use intensity?

The company reports water use intensity figures for 2021 (43.31 m3/tonne), and 2022 (40.09 m3/tonne). The figures reported in 2022 show improvement as compared to previous years. However, the information reported is not externally verified.

112. Time-bound commitment to improve water quality (BOD or COD)?

The company's BOD and COD levels are already within legal limits. The BOD legal limit is 60 mg/L and the company's BOD level for 2022 is 26 mg/L. The COD legal limit is 200 mg/L and the company's COD level for 2021 is 80 mg/L.

113. Progress towards commitment on water quality (BOD or COD)?

The company's BOD and COD levels are already within legal limits. The BOD legal limit is 60 mg/L and the company's BOD level for 2022 is 26 mg/L. The COD legal limit is 200 mg/L and the company's COD level for 2021 is 80 mg/L. However, the information reported is not externally verified.

114. Treatment of effluents from processing facilities?

The company reports that all effluents in its rubber factories are sent to wastewater treatment plants prior to release into water courses or municipal sewers. However, this information is from 2019 and is now over two years old.

115. Treatment of effluents from manufacturing facilities?

This indicator is disabled as the company does not operate manufacturing facilities.

116. Commitment to protect natural waterways through buffer zones?

The company only commits to protecting natural waterways through buffer zones in its HCV areas.

117. Implementation of commitment to protect natural waterways through buffer zones?

118. Reducing odours from natural rubber processing or manufacuring facilities?

119. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers?

The company commits to minimise the use of chemical fertilisers and pesticides.

120. Commitment to minimise the use of chemicals, including pesticides and chemical fertilisers, applies to all suppliers?

The company commits all suppliers to minimise the use of chemical fertilisers and pesticides.

121. Commitment to no use of paraquat?

The company commits to not use paraquat.

122. Commitment to no use of paraquat applies to all suppliers?

The company commits all suppliers to not use paraquat.

123. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides?

124. Commitment to no use of World Health Organisation (WHO) Class 1A and 1B pesticides applies to all suppliers?

125. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention?

126. Commitment to no use of chemicals listed under the Stockholm Convention and Rotterdam Convention applies to all suppliers?

127. Chemical usage per ha or list of chemicals used?

The company reports consumption of fertilisers and pesticides (herbicides, fungicides, insecticides, and rodenticides) in tonnes and litres across its rubber and palm oil estates combined. However, the names of chemicals used or levels of use per hectare are not reported.

128. Implementation of commitment to minimise inorganic fertiliser usage?

Both chemical fertiliser and pesticide consumption were higher in 2022 compared to 2021 and natural rubber figures are aggregated with palm oil. Figures are not separate for natural rubber, and they are not improving. Also, the information reported is not externally verified.

129. Integrated Pest Management (IPM) approach?

The company reports that it applies IPM techniques and mentions that natural, biological, and mechanical controls are preferred over chemical controls. However, the information reported is not externally verified.

130. Commitment to human rights?

The company commits to the Universal Declaration of Human Rights.

131. Commitment to human rights applies to all suppliers?

The company commits suppliers to the Universal Declaration of Human Rights.

132. Progress on human rights commitment?

The company reports that its certified internal auditors conduct human rights audits annually and any findings of non-conformity are reported for follow-up action. There were zero breaches relating to human rights reported through the company's whistleblowing mechanism in 2022. However, the information reported is not externally verified.

133. Commitment to respect Indigenous and local communities' rights?

The company only commits to Indigenous peoples' rights and does not reference UN Declaration/ILO Convention.

134. Commitment to Indigenous and local communities' rights applies to all suppliers?

The company only commits its suppliers to Indigenous peoples' rights and does not reference UN Declaration/ILO Convention.

135. Commitment to respect legal and customary land tenure rights?

The company reports its commitment to only respect customary land tenure rights and only in relation to FPIC.

136. Commitment to legal and customary land rights applies to all suppliers?

The company commits its suppliers to only respect customary land tenure rights and only in relation to FPIC.

137. Commitment to free, prior and informed consent (FPIC)?

The company commits to respect FPIC.

138. Commitment to free, prior and informed consent (FPIC) applies to all suppliers?

The company commits all suppliers to respect FPIC.

139. Details on Free, prior and informed consent (FPIC) process available?

140. Examples of local stakeholder engagement to prevent conflicts?

141. Details of process for addressing land conflicts available?

The company reports that its grievance mechanism can be used by the local communities to submit conflicts related to land rights. However, a separate process for addressing land conflicts is not available.

142. Supports the inclusion of women across natural rubber operations, including addressing barriers faced?

The company reports its commitment to supporting the inclusion of women across natural rubber operations, including addressing barriers faced. The company also reports that in accordance with Indonesian labour laws, all permanent workers are entitled to maternity and menstrual leave. The jobs of new mothers are reserved while they are on maternity leave. Limited details are provided by the company.

143. Commitment to mitigate impacts on food security?

The company commits to ensure food security for local communities through assisting with diversification of crops that lead to additional income and strengthened food security.

144. Progress on commitment to mitigate impacts on food security?

The company only provides one example, diversification of crops that lead to additional income and strengthened food security, for its progress on commitment to mitigate impacts on food security.

145. Commitment to provide essential community services and facilities?

The company commits to provide essential community services and facilities.

146. Progress on commitment to provide essential community services and facilities?

The company reports multiple examples of its progress on the commitment to providing essential community services and facilities. However, the information reported is not externally verified.

147. Commitment to provide business/work opportunities for local communities?

The company states it "usually" hires from local communities, this is not clear enough to constitute a commitment to provide work opportunities to local communities.

148. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles?

The company only commits to nine out of ten core ILO Conventions.

149. Commitment to Fundamental ILO Conventions or Free and Fair Labour Principles applies to all suppliers?

The company only commits suppliers to eight core ILO Conventions.

150. Progress on commitment to respect all workers' rights?

151. Commitment to eliminate gender related discrimination with regards to employment?

The company commits to preventing employment-related discrimination based on gender.

152. Commitment to eliminate gender related discrimination with regards to employment applies to all suppliers?

The company commits all suppliers to prevent employment-related discrimination based on gender.

153. Progress on commitment to eliminate gender related discrimination with regards to employment?

The company reports having zero tolerance for sexual harassment and conducts regular socialisation initiatives to ensure all its workers adhere to its gender policies. The company also has gender committees in place and reports that in 2022, there were no incidents of discrimination or harassment reported via its whistle-blowing facility or to its Gender Committees. Information reported is not externally verified.

154. Percentage or number of temporary employees?

37.03% - The company reports the number of non-permanent employees (6,265) and seasonal workers (13,337) for all operations. Data as of 2022.

155. Percentage or number of women employees?

17.93% - The company reports a total of 9,491 women employees out of a total of 52,927 employees. Data as of 2022.

156. Commitment to pay a living wage?

The company commits to pay a living wage to all workers.

157. Commitment to pay a living wage applies to all suppliers?

The company only commits its suppliers to comply with the minimum wage regulations set by the local governments where they operate. A commitment to pay a decent living wage is not reported.

158. Progress on commitment to pay a living wage?

The company only provides evidence that workers are paid minimum wage by reporting legal minimum wages alongside minimum wages paid by the company.

159. Reporting of salary by gender?

160. Commitment to address occupational health and safety?

The company commits to address health and safety at work for all workers.

161. Commitment to address occupational health and safety applies to all suppliers?

The company commits all suppliers to address health and safety at work for all workers.

162. Provision of personal protective equipment and related training?

The company reports that daily safety briefings are held for workers in its estates, mills, refineries, and factories to ensure protection from hazards via the proper use of their personal protective equipment as well as to inculcate a safety mindset. However, it is unclear if this reporting covers the company's natural rubber operations as well. Also, no information is reported on training related to the use of PPE.

163. Time lost due to work-based injuries?

The company reports a 'Rate of recordable work-related injuries' as 2.01 in 2022. The rate of recordable work-related injuries is calculated as follows: No. of recordable work-related injuries x 1,000,000 divided by total hours worked.

164. Number of fatalities as a result of work-based accidents?

The company reported one fatality in 2022.

165. Commitment to support smallholders?

The company only reports a general commitment which mentions to support the inclusion of smallholders in its supply chain and ensure its best efforts to assist its smallholders to adopt its sustainability policy and best sustainability practices.

166. Percentage of supply from smallholders?

167. Programme to support scheme smallholders/outgrowers?

168. Percentage of scheme smallholders/outgrowers involved in programme?

169. Programme to support independent smallholders?

This indicator is disabled as the company reports that it does not source from independent smallholder suppliers.

170. Percentage of independent smallholders involved in programme?

This indicator is disabled as the company reports that it does not source from independent smallholder suppliers.

171. Process used to engage smallholder suppliers on compliance with company's policy and/or legal requirements?

172. Number or percentage of smallholder suppliers engaged on compliance with company's policy and/or legal requirements?

173. Process used to prioritise, assess and/or engage non-smallholder suppliers on compliance with company's policy and/or legal requirements?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

174. Number or percentage of non-smallholder suppliers assessed and/or engaged on compliance with company's policy and/or legal requirements?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

175. Suspension or exclusion criteria for suppliers?

This indicator is disabled as the company reports that it does not source from third-party industrial plantations.

176. Time-bound action plans (including Key Performance Indicators) for suppliers to be in compliance with natural rubber sourcing commitments?

177. Proportion of supply from suppliers that is verified as deforestation- and/or conversion-free (DCF)?

178. Percentage of supply coming from agroforestry?

179. Commitment to ethical conduct and prohibition of corruption?

The company commits to ethical conduct and the prohibition of corruption.

180. Commitment to ethical conduct and prohibition of corruption applies to all suppliers?

The company commits all suppliers to ethical conduct and the prohibition of corruption.

181. Progress on commitment to ethical conduct and prohibition of corruption?

The company reports that all new employees receive induction training on its Code of Conduct, which prohibits bribery and gratification. Zero confirmed incidents of bribery and corruption were recorded in the company's operations in 2022. However, the information reported is not externally verified.

182. Disclosure of the company's management approach to tax and payments to governments?

183. Whistleblowing procedure?

The company states it has a whistle blowing policy but only limited details are provided on the procedures.

184. Own grievance or complaints system open to all stakeholders?

The company has a grievance mechanism in place which is open to all stakeholders.

185. Details of complaints and grievances disclosed?